ITIL 4 LEADER: Digital & IT Strategy 

The ITIL 4 Leader: Digital & IT Strategy Certification is a certification course aimed at senior level professionals with a minimum of three years of relevant management experience. This course emphasises the importance and challenges of creating a suitable digital strategy to enable success across the entire organisation. DITS also how and why the digital business strategy needs to be aligned with the IT strategy and the wider organization’s aims and objectives.

You’ll explore how the use of the ITIL framework supports organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges. You’ll also learn how IT shapes business strategy in the world’s most successful organizations

DITS can be taken as a stand-alone course or can be used to “top up” Managing Professional status to achieve ITIL Strategic Leader designation.
ITIL Verified Leader Badge

Course overview

Recommended Package - $1395
  • Get certified at your own pace
  • 90 days online access
  • Fully accredited
  • Study guides, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+ Virtual Mentor session included

Course contents

You’ll learn how to use the ITIL 4 Guiding Principles in relation to digital and IT strategy decisions and activities. You’ll also understand how Digital and IT Strategy related to the Service Value System (SVS) and the Service Value Chain.
46 Modules
Including 46 easy to absorb lessons
Supported by Student Guide - With official core guidance eBook
Study duration
12 hours
Modules in this training
  • 00: Course Introduction
  • 01: DITS Case Study
  • 02: DITS Overview
  • 03: DITS and the Guiding Principles
  • 04: Key Concepts Applied to Strategy
  • 05: Products and Services
  • 06: DITS and the SVS
  • 07: Strategy Management (StM) Practice
  • 08: DITS, SVS SVC Creating Value
  • 09: Digital Disruption and Organizational Viability
  • 10: VUCA (Practical Assignments)
  • 11: Digital Transformation (Practical Assignments)
  • 12: Digital Disruption and Organizational Viability
  • 13: Influencing an Organizational Position
  • 14: Digital Positioning Tools (Practical Assignments)
  • 15: Digital Positioning Models (Practical Assignments)
  • 16: Customer/Market Relevance and Operational Excellence
  • 17: Omnichannel Delivery and Support
  • 18: Achieving Operational Excellence
  • 19: Service Optimization
  • 20: Financial Aspects of DITS
  • 21: Funding Projects, Products, Services
  • 22: Service Financial Management (SFM) Practice
  • 23: Portfolio Management Practice
  • 24: Strategic Approaches for Digital Organizations (Practical Assignments)
  • 25: Social Responsibility & Sustainability (Practical Assignments)
  • 26: Risk and Opportunities
  • 27: Risk Management (RM) Practice
  • 28: Encouraging & Managing Innovation
  • 29: Technology Adoption Lifecycle
  • 30: Creating a Digital Strategy
  • 31: Vision and Strategy
  • 32: Using a Business Case for DITS
  • 33: Implementing Digital Strategy
  • 34: Architecture Management (AM) Practice
  • 35: Workforce & Talent Management (WTM) Practice
  • 36: Skills for Digital Leaders
  • 37: Leadership Skills
  • 38: Strategy Coordination & Implementation (Practical Assignments)
  • 39: Large-Scale Transformation (Practical Assignments)
  • 40: Parallel Operating Models (POMs)
  • 41: Assessing the Success of a DITS
  • 42: Objectives & Key Results (OKR)
  • 43: Instrumenting Strategy
  • 44: Measurement and Reporting (MR) Practice
  • 45: Activities of a Digital Transformation Program (Practical Assignments)
  • 46: Course Summary
Existing Direct, Plan & Improve certificate holders, and those who have achieved Managing Professional status will be awarded with ITIL Strategic Leader (SL) designation on successful completion of the DITS course

Course samples

Course pre-requisites

  • Candidates must hold the ITIL 4 Foundation, have a minimum of three years relevant experience and be able to demonstrate that they have undertaken accredited training and completed the mandatory four Practical Assignments before taking the DITS exam.

Exam details

Exam duration
60 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
70% (30 questions)
Exam language
Extra time is available for non-native English speakers.


Course, Exam & eBook
90 Days Online Access
Online Exam
Core Guidance eBook
USD $1295
Course, Exam, Take2 & eBook
90 Days Online Access
Online Exam
Take2 (Resit)
Core Guidance eBook
Save $50
USD $1370 $1320
Team training
Book group training and receive:
Multi-user discounts
Dedicated account manager
Extended study periods available
Contact us today
Due to scheme regulations, this course can only be sold with the associated exam
Local taxes applied at checkout


What is ITIL 4 DITS?
ITIL Leader: Digital & IT Strategy (DITS) is a module in the ITIL 4 Strategic Leader (SL) stream. It covers how to accommodate high-level business strategies and goals when managing and directing IT teams and departments.
The module offers insight into many of the tools and best practices that are extremely useful for senior IT service managers who must regularly answer to and address the needs of stakeholders.

What is ITIL Strategic Leader?
ITIL Strategic Leader (SL) is one of the streams of the ITIL 4 certification path. It features modules that recognize the value of the framework for all digitally-enabled services rather than just those associated with IT operations.
Upon passing the ‘Direct, Plan & Improve (DPI)’ and ‘’Digital & IT Strategy (DITS)’ examinations, a candidate will earn the designation of ‘ITIL 4 Strategic Leader’. This will demonstrate their understanding of how IT impacts business strategy and vice versa.
If a candidate has already passed the DPI exam as part of the ‘Managing Professional (MP)’ stream, they will not need to take the exam a second time.

The Digital and IT Strategy course on this page is offered by GogoTraining an ATO of AXELOS Limited.

©2007-2022 IT Training Zone Ltd – a Peoplecert, EXIN and APMG accredited training organisation.
ITSM Zone is a trading name of IT Training Zone Ltd.

​Payments we accept
ITIL Verified Leader Badge
Copyright © 2021. All rights reserved.
hello world!