ITIL 4 Foundation course & exam 

Our ITIL 4 Foundation ​training is accredited by Peoplecert and is designed to introduce delegates to the management of IT-enabled services. Learn the language of IT service management and key concepts that will allow you to improve your work and the work of your organization using the ITIL 4 guidance. Delegates will gain an understanding of the ITIL 4 service management framework and how it has evolved in response to technology changes and new ways of working including DevOps and Agile.
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Course overview

Recommended Package$883 > $783
  • Get certified at your own pace
  • 30 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+ Virtual Mentor session included

Course contents

The Foundation online course will introduce you to service management key concepts, ITIL principles, the service value system (SVS), practices and their role in a service provider organization.
6 Modules
Including 26 easy to absorb lessons
Video tutorials, study guides and quizzes
Study duration
12 hours
Modules in this training
  • Module 1: Key Concepts of Service Management
  • Module 2: The Guiding Principles of ITIL
  • Module 3: Service Management and Value
  • Module 4: ITIL Practices Introduction
  • Module 5: ITIL Practices Deep Dive
  • Module 6: Course Recap and Exam Preparation

Course samples

Course pre-requisites

  • This course does not require any existing knowledge of the ITIL framework
  • There are no mandatory pre-requisites for the exam

Exam details

Exam duration
60 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
65% (26/40 questions)
Exam language
Extra time is available for non-native English speakers.


Course, Exam & eBook
30 Days Online Access
Online Exam
Core Guidance eBook
USD $763
Course, Exam, Take2 & eBook
30 Days Online Access
Online Exam
Take2 (Resit)
Core Guidance eBook
Save $50
USD $833 $783
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Book group training and receive:
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Extended study periods available
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Who's it for

The online Foundation course is introductory level, designed for delegates who are either new to ITIL or who have some ITIL experience and are looking to get certified and demonstrate this. The Foundation certification is a pre-requisite for delegates wanting to progress to higher level ITIL 4 training courses.

Free downloads


This handy download will help you decide where to start with ITIL 4 and will help you to make sure that you get the most out of any existing certifications.


This is a quick, handy guide on ITIL 4 Foundation, it contains all the important information from the latest ITIL update and is a great source of basic ITIL information. Available as a download to print out and display in your study area.


This document will show you the key differences between v3 and v4.

ITIL Mindmaps pdf 

A collection of mind maps to help you with your ITIL training.

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More information about ITIL 4

To get the best IT jobs, you need to have a combination of experience and the right training and certifications. Many recruitment companies working on behalf of organizations use a checklist to select resumes, looking for the right key words or the right certifications to create a short list of clients for interview for the business. So, how do you know which training and certification is right for you? You can try searching the adverts for the types of jobs that you want, but we do know one thing. With millions of professionals holding the certificate all over the world, the Foundation certificate is one of the most popular IT qualifications and could be the one that gets you your next role in the business you wish to work.

The newly released Foundation certificate is the most up to date certification you can hold, so it’s a great one to add to your knowledge pool. If you want to take your learning further and gain extra knowledge and processes go for either ITIL Managing Professional or ITIL Strategic Leader status, you will need to pass the ITIL 4 Foundation exam, as a prerequisite to entering the higher levels of training.

Click the headings below for more information:

What is ITIL 4 Foundation?

The ITIL 4 Foundation Course is the latest version of the always popular ITIL Foundation course. It will eventually replace the v3 Foundation Model, which is due to be retired, possibly in the early part of 2020. The ITIL 4 Foundation is supported by the ITIL 4 Foundation Manual, which you can read more about here.If you want to achieve professional certification, you will need to prepare for the exam. You can do this by self-study, using books like this AXELOS licensed product – ITIL Foundation Essentials.The Foundation syllabus includes a broad introduction to service management according to the ITIL Model. Some of the key topics in this course are:
  • Value co-creation through products and services
  • The guiding principles of ITIL 4
  • The four dimensions of service management
  • The ITIIL practices (this is the new term for the ITIL processes like change and incident management that you might be familiar with)
The Foundation is an entry level examination so you don’t need to have any prior experience of service management or do any pre-reading before taking a course (unless your provider directs you to). The course or your self-study will prepare you to take the ITIL 4 Foundation exam, which is a 40 question multiple choice paper available via Peoplecert, Pearson Vue, Prometric, or other providers.

ITIL 26 Processes and 4 Functions

We’ve created this information to answer your most common ITIL questions and help with your most frequent search terms – one of which is ITIL 26 processes and 4 functions. This search is referring to the previous version of ITIL, ITIL v3, which was released in 2007 and updated in 2011.One of the elements of ITIL that practitioners value is the operational processes that it describes, you might already be familiar with processes like incident management, change management, problem management and service level management. However, there are some organizations that got confused about how to use ITIL. These organizations tried to implement every single process exactly as described in the ITIL version 3 books, instead of using the ‘adopt and adapt’ approach recommended by the ITIL authors and AXELOS, who own the intellectual property related to ITIL.Processes can be a fantastic tool in an IT environment. When something goes wrong, it’s good to make sure staff know what steps to take to prevent panic and an uncoordinated response. But processes are a means to an end, not the end itself. In the next section of this article, we’ll take a look at how ITIL 4 is different to ITIL v3 and how it resolves some of these issues.

ITIL 4 Foundation differences from V3

So, what’s changed? What knowledge will you learn on the new Foundation training courses that you might not already know?If you’ve taken the ITIL v3 Foundation exam, you will find many of the things you learned about still exist in the ITIL 4 model, but we look at them through a different lens. All the processes you are familiar with are there, but we now refer to them as ‘practices’. There are 34 management practices in ITIL 4, divided into general business, service management, and technical. The use of the term ‘practice’ aims to stop practitioners getting too focused on process flowcharts. We need to look from the perspective of the ITIL 4 service management dimensions. These are another new concept that differentiates ITIL 4 from v3. There are four service management dimensions:
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
Other new concepts that make ITIL 4 different to ITIL v3 Foundation are the service value system (SVS) shown in the image below, and the service value chain.
Source: AXELOS, “ITIL Foundation, ITIL 4 Edition” (2019) © AXELOS Limited

Finally, the 7 guiding principles are also a new and important part of ITIL 4. The seven ITIL 4 guiding principles are:
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate.

ITIL 4 Foundation Learning Objectives

Let’s dig into the details of the Foundation syllabus in a bit more depth now. We know that the Foundation is something valuable to add to your resume for many professional IT roles, but what will you actually learn? Using the official syllabus as our source, let’s consider the learning objectives. One of the key aims is to introduce learners to the “management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their business with ITIL 4 guidance.”By studying this course and learning the common language of ITIL, you will be able to more easily integrate into any business that uses ITIL practices. This can be helpful when starting a new role, and also when working with suppliers who are working with ITIL best practice.The main sections of the syllabus are:
  • Understanding the key concepts of service management
  • Understanding the ITIL 4 guiding principles and how they can a business adopt and adapt service management
  • The four dimensions of service management
  • The purpose and components of the ITIL service value system
  • The activities of the service value chain and how they interconnect
  • ITIL practices (common practices are studied in more depth, others at a general level)

ITIL 4 Foundation Study Guides What to Expect

If you decide to self-study for the ITIL 4 Foundation exam, you might choose to use a study guide. You should look for an official professional study guide, which has either been published by AXELOS (the owners of ITIL) or licensed by AXELOS, which means it has been reviewed and it fully meets the Foundation syllabus requirements.Some study guides like ITIL 4 Essentials gives you the knowledge you need to pass the ITIL 4 Foundation exam but also include tips and broader service management information.You can also buy the ITIL 4 Foundation Manual but we would recommend you access the official syllabus and sample paper (mock exam) from AXELOS to help guide your studies.Any official study guide should provide you with all the information you need for the exam, as well a description of the exam format itself. Study guides might also include exam tips.
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