ISO20000 Foundationcourse & exam

This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard. Please note, this course is aligned to the 2011 version; certification audits against this are available until 29 March 2022

Course overview

Recommended Package - $568 > $519
  • Get certified at your own pace
  • 30 or 60 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more
  • Tutor support
  • 24/7 helpdesk
  • Training+Virtual Mentor session included

Course contents

This foundation level certification will offer you a general understanding of the key elements, concepts and value of ISO/IEC 20000
6 Modules
Easy to absorb modules covering terminology, structure, concepts and value
Includes
Video tutorials, study guides and quizzes
Study duration
15 hours
Modules in this training
  • Course Introduction
  • Module 1: Introduction to ISO/IEC20000
  • Module 2: Service management system general requirements
  • Module 3: Service delivery and relationship processes
  • Module 4: Design, transition, control and resolution processes
  • Module 5: Audits
  • Module 6: Exam preparation

Course samples

Course pre-requisites

  • This course does not require any existing knowledge of ISO/IEC20000
  • There are no mandatory pre-requisites for the exam

Exam details

Exam duration
60 minutes
Exam format
Closed book, multiple choice
Exam delivery
Online, webcam proctored. Read more here
Exam pass mark
65% (26/40 questions)
Exam language
Extra time is available for non-native English speakers.
Exam vouchers sold separately to training unless you choose the recommended package

Pricing

ISO20000 course & exam

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30 Days Access - $319
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60 Days Access - $369
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Online Exam - $249
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Online Exam
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Who's it for

This course is ideal for anyone who needs to have knowledge of how their organisation can achieve the ISO/IEC 20000 standard, or for anyone wanting to develop a career as an internal or external IT Service Management consultant.

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