This short course will help you to understand how to improve the processes in your organization to make them more efficient, responsive and customer focused.
This introduction level course will offer you a general understanding of the process that you use and the link between them and the business objectives.
3 Lessons
Easy to absorb lessons
Includes
Video tutorials, study guides and quizzes
Study duration
8 hours
Modules in this training
Lesson 1: Introducing the link between processes and business objectives and the differences between choosing to Refine, Re-engineer or Rethink a process.
Lesson 2: Understanding process interactions to help you gain clarity in identifying improvement opportunities within a process.
Lesson 3: Learn how to embed your new way of working for sustained success
Course pre-requisites
This course does not require any existing knowledge of Process Improvement
This online Process Improvement course is suitable for anyone who owns, manages or implements service management processes, including service managers, process owners, process analysts, service analysts and service delivery managers.