Spotlight on process improvemrnt course

This short course will help you to understand how to improve the processes in your organization to make them more efficient, responsive and customer focused.

Course overview

  • Study at your own pace
  • 30 or 60 days online access
  • Includes videos and a study guide – yours to keep
  • Learn the essentials of Process Improvement

Course contents

This introduction level course will offer you a general understanding of the process that you use and the link between them and the business objectives.
3 Lessons
​Easy to absorb lessons
Video tutorials, study guides and quizzes
Study duration
8 hours
Modules in this training
  • Lesson 1: Introducing the link between processes and business objectives and the differences between choosing to Refine, Re-engineer or Rethink a process.
  • Lesson 2: Understanding process interactions to help you gain clarity in identifying improvement opportunities within a process.
  • Lesson 3: Learn how to embed your new way of working for sustained success

Course pre-requisites

  • This course does not require any existing knowledge of Process Improvement


Spotlight on process improvement

Choose a product
30 Days Access - $39
60 Days Access - $49
Team training
Book group training and receive:
Multi-user discounts
Dedicated account manager
Extended study periods available
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Who's it for

This online Process Improvement course is suitable for anyone who owns, manages or implements service management processes, including service managers, process owners, process analysts, service analysts and service delivery managers.
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