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Spotlight on Process Improvement Course
on process improvemrnt
This short course will help you to understand how to improve the processes in your organization to make them more efficient, responsive and customer focused.
Who's it for
Study at your own pace
30 or 60 days online access
Includes videos and a study guide – yours to keep
Learn the essentials of Process Improvement
This introduction level course will offer you a general understanding of the process that you use and the link between them and the business objectives.
Easy to absorb lessons
Video tutorials, study guides and quizzes
Modules in this training
Lesson 1: Introducing the link between processes and business objectives and the differences between choosing to Refine, Re-engineer or Rethink a process.
Lesson 2: Understanding process interactions to help you gain clarity in identifying improvement opportunities within a process.
Lesson 3: Learn how to embed your new way of working for sustained success
This course does not require any existing knowledge of Process Improvement
on process improvement
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Book group training and receive:
Dedicated account manager
Extended study periods available
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Who's it for
This online Process Improvement course is suitable for anyone who owns, manages or implements service management processes, including service managers, process owners, process analysts, service analysts and service delivery managers.
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