In episode 11 of the ITSM Crowd, Claire Agutter was joined by organisational change management experts Simone Moore, Karen Ferris, Randy Steinberg, Suresh GP, David Backham and Andrea Kis. It’s all about the people… Every service management project involves some element of OCM, and getting the people and culture aspects right can be the difference …Read More

In episode 10 of the ITSM Crowd, Claire Agutter was joined by ITSM gurus from Australia and New Zealand.  All part of ITSM Zone’s team mentor, James Gander, Karen Ferris, Aprill Allen, Michelle Major-Goldsmith and Simon Dorst have a wealth of experience. Highlights included the must see events for 2016, and what will be popular …Read More

ITSM Zone’s team mentor discuss what’s been popular in 2015 and look ahead to 2016.

Stuart, Suresh, Daniel and Claire talk about DevOps; where has it come from, who’s using it and if is it really the death of ITIL.

Claire Agutter talks to Michelle Major-Goldsmith of Kinetic IT about her AXELOS white paper “the King of SIAM” – service integration and management. Be sure to check back regularly for more episodes of the ITSM Crowd.

In the latest instalment of The ITSM Crowd Claire Agutter talks to Dr Aleksandr Zhuk from the Business Relationship Management Institute. In this episode Claire and Dr Aleksandr discuss why Business Relationship Management is important to aligning IT services within the business.

In the latest episode of the ITSM Crowd Claire Agutter speaks with experts Simone Moore, Damian Bowen, Suresh GP and Ryan Ogilvie. The group discuss developing your training program, offering some handy hints and tips based on their vast experience.