In episode 39 of the ITSM Crowd, we were joined by special guests Kat Turner, Patricia Speltincx and Michelle Major-Goldsmith. We were continuing a discussion that started on twitter via Martin Newman, talking about whether mentoring is possible in an Agile world of small, self-directing teams operating short feedback loops (you can see the start of it …Read More

Change gets a bad rap was the conclusion we drew from a recent episode of the ITSM Crowd. An interesting admission from our panel team of Rob England, Karen Ferris and James Gander though was actually that a lot of the time, it’s our fault. We talk about change being hard, difficult, painful, relentless, our language …Read More

In episode 38 of the ITSM Crowd, we were joined by special guests Simon Dorst and Michelle Major-Goldsmith, based in Australia but currently in the UK to attend the itSMF UK conference. We had a packed agenda, including: Global conference round up VeriSM launch ITIL updates SIAM Professional launch Claire Agutter shared her recent experiences at …Read More

In episode 37 of the ITSM Crowd, we continued our recent change management theme .  This episode looked at the language of change, and how organisations often talk about change as if it’s something negative.  Our panel was: Steve Morgan from Syniad IT Karen Ferris from Macanta James Gander from Gander Service Management   We discussed …Read More

In episode 36 of the ITSM Crowd, we discussed the changes that are affecting change management.  In other words, how do our change management processes need to evolve in a DevOps world – or are they even necessary at all?  Have we automated our way beyond change management?  We had a brilliant panel of guests: Rob …Read More

In episode 35 of the ITSM Crowd, we discussed the emerging topic of enterprise service management (ESM).  This was part 2 of a discussion that started earlier in 2017, and followed on from the publication of the free Enterprise Service Management Essentials paper on the Scopism website.  We were joined by four of the paper’s authors …Read More

In episode 34 of the ITSM Crowd, we talked about security – a hot topic for many organizations and one that’s frequently in the news. Our guest was security expert Gary Hibberd from Agenci, an international cyber security consultancy.  If you want to hear more about what Gary does, check out his twitter account for …Read More

In episode 33 of the ITSM Crowd, we talked about enterprise service management (ESM).  This emerging term is being used in many different ways, from marketing for toolsets through to an approach to digital transformation. Our guests on the hangout were Daniel Breston, Simon Dorst, James Gander, Simone Moore, Karen Ferris, Stuart Rance and Suresh …Read More

In episode 32 of the ITSM Crowd we were joined by Jon Morley and Matt Hoey, who lead up the itSMF UK Service Transition Special Interest Group (SIG). The SIG started to look at the concept of ‘two speed transition’ in 2015.  The concept allows organisations to incorporate elements of agile thinking into their change …Read More

In episode 31 of the ITSM Crowd we discussed a topic we’ve not covered before – software asset management, or SAM.  This was a fascinating episode for me and I learned a lot – many companies ignore SAM at their peril and it was great to pick up on themes like risk and governance.  If …Read More