As a marketer in the ITSM space I am probably a little guilty of knowing all the ITSM buzzwords but not so much about the drilled-down processes involved in a lot of the terminology I hear on a daily basis.  I know that I need to be more agile, and having multiple deadlines on many …Read More

Tell us about your background and career– how did you start in service management?  Where are you today? I started working with TOPdesk in 2007 to set up the Belgian office. This year I moved to the US to set up the US office for TOPdesk. Eight years with TOPdesk has given me a lot …Read More