ITSM Zone are proud to introduce Foundations for Professionals; a modular program designed to give IT professionals knowledge of a broad range of tools and frameworks. IT and Service Management changes so quickly; there are traditional methods that have been around for years that used to work well and in some cases are still be …Read More

It is no longer a question whether project management is important. Recent numbers from a survey by Oracle state that 90% of respondents believe project management to be critical (47%) or somewhat important (43%) for the successful project delivery and the ability of the organisation to remain on the market. Only 2.5% of projects are …Read More

Karen Ferris of Macanta and Claire Agutter of ITSM Zone take a look at the OBASHI methodology and foundation course. Karen has recently become qualified in OBASHI, using the online training course and has been really impressed by the clear, simple idea within this methodology and the way that OBASHI gives a big picture of the …Read More