In this blog, we look at how organizations with an existing ITSM reporting capability can use it to support the adoption of DevOps practices. The reality for many companies is that they will have an IT operations or IT service management (ITSM) organization in place at the same time as they embark upon new DevOps …Read More

Is Devops the silver bullet or just another acronym?  In this article, we take a look at the evidence to see if DevOps really works, and what it will mean for your organisation. The Statistics Firstly, let’s look at some recent DevOps stats (from Puppet Labs 2016 State of DevOps report). High performing organisations using …Read More

Why is DevOps like IT service management?   Because neither of them are fundamentally about the technology…but as technology advances, so do our ways of managing it.  In this blog, we’ll explain more. There has been a lot of discussion, and argument, on how DevOps will be the downfall of IT service management (ITSM) and …Read More

Many thanks to our wonderful Mentors for their words of wisdom. This time we challenged them to answer 3 questions about DevOps in 40 words Daniel Breston What is DevOps? DevOps is a business movement of improvement that highlights the things needed in terms of people, processes and automation to better create, deliver and support …Read More

IT500 – a new type of conference This May saw the first IT500 masterclass-based conference in Edinburgh, Scotland.  Delegates could choose the sessions they wanted to attend and only pay for those, as well as having ample opportunity to network and talk to exhibitors. The team at IT500 did a great job and I hope …Read More

On April 28, the Technology User Group held an event in Leeds.   TechUG gives local IT professionals a chance to network, hear educational content and benefit from independent advice. The event had a number of tracks, including a DevOps track curated by specialists from SkyBet.  I was invited to present and used the opportunity to …Read More

The growth of DevOps continues, with 3 conferences taking place in London in a very short space of time – DevOps Days London in April, followed by the Continuous Delivery Summit in May and DevOps Enterprise Summit in July. DevOps Days London showed how DevOps doesn’t just apply to the unicorns by inviting delegates with …Read More

Welcome to our third blog looking at Agile service management, by ITSM Zone mentor Daniel Breston.  Read an introduction to Agile here and views from our expert panel here. DevOps is a collaborative movement that enables organisations to use technology (people, processes and the fun stuff) in a better, faster, safer manner from idea to …Read More

Following my recent presentation at Leeds DevOps, I was delighted to be invited to attend the next Sheffield DevOps meet up and share some thoughts on DevOps and ITIL with the attendees there. If you’d like to discuss DevOps and ITIL or have a view on how they work together, please let me know in …Read More

ITSM Zone are proud to introduce Foundations for Professionals; a modular program designed to give IT professionals knowledge of a broad range of tools and frameworks. IT and Service Management changes so quickly; there are traditional methods that have been around for years that used to work well and in some cases are still be …Read More