Since the launch of VeriSM in 2017, we at ITSM Zone have received a huge amount of interest in this new approach to service management for the digital age. In this article I’ve answered all of your questions about what VeriSM is, fees, certifications, exam types and more. If there’s a question missing that you’d …Read More

The Christmas break is well and truly over for service management professionals everywhere, and as we are all catapulted back into our day to day business routine and busy lives it can be difficult to make time to consider what you want to achieve this year. BUT Neglect your self at your peril, the workplace, …Read More

Where did 2017 go?! In this blog, lead tutor Claire Agutter looks at some of the highlights in a whirlwind service management year. It doesn’t feel like more than a few weeks since I was talking about what happened in 2016 with our lovely panel of experts on the ITSM Crowd. (see 2016 in review …Read More

Change gets a bad rap was the conclusion we drew from a recent episode of the ITSM Crowd. An interesting admission from our panel team of Rob England, Karen Ferris and James Gander though was actually that a lot of the time, it’s our fault. We talk about change being hard, difficult, painful, relentless, our language …Read More

Edinburgh, a historic city of great beauty and atmosphere was the venue for the much anticipated IT in the Park conference this week, the last event of the year for the ITSM zone team. We were excited not only to attend but also to provide sponsorship to a service management event which is striving to …Read More

Sometimes we just need a quick, straightforward answer. No long winded explanations, complicated discussion or in depth analysis. I asked our team of Mentors to tell us all about SIAM in just 40 words. Here’s what they came up with: Steve Morgan of Syniad IT   What is SIAM?  SIAM is a management method for …Read More

Today’s fast paced, constantly changing business world requires more from employees, managers and contractors than ever before. This places more pressure on us; more responsibilities, tighter deadlines and greater expectations, leaving us with less time than ever before. With less time, it’s important that what we do have is used effectively. Education and training is …Read More

It’s conference season! Pack your bags….following the launch of the new VeriSM™ service management approach, our lead tutor Claire Agutter is busy presenting at and attending conferences and meet-ups for the rest of the year. If you’d like to see Claire speak, or arrange a time to have a chat with her about our online …Read More

Did you know that as part of any ITSM training course you get a half hour session with a global ITSM expert of your choice absolutely free? Many of the most successful people in the world have talked openly about the benefit of using a mentor or coach, think Richard Branson, Condoleeza Rice, Steve Jobs, …Read More

We were delighted to recently find that our SIAM Foundation course has been reviewed in the itSMF International online magazine. Michael Imhoff Nielsen agreed to “test drive” the new certification course during a service manager day in the Netherlands and had the following to say – “Overall impression of this e-learning is that it is …Read More