Since the launch of VeriSM in 2017, we at ITSM Zone have received a huge amount of interest in this new approach to service management for the digital age. In this article I’ve answered all of your questions about what VeriSM is, fees, certifications, exam types and more. If there’s a question missing that you’d …Read More

Where did 2017 go?! In this blog, lead tutor Claire Agutter looks at some of the highlights in a whirlwind service management year. It doesn’t feel like more than a few weeks since I was talking about what happened in 2016 with our lovely panel of experts on the ITSM Crowd. (see 2016 in review …Read More

Change gets a bad rap was the conclusion we drew from a recent episode of the ITSM Crowd. An interesting admission from our panel team of Rob England, Karen Ferris and James Gander though was actually that a lot of the time, it’s our fault. We talk about change being hard, difficult, painful, relentless, our language …Read More

In episode 37 of the ITSM Crowd, we were joined by special guests Simon Dorst and Michelle Major-Goldsmith, based in Australia but currently in the UK to attend the itSMF UK conference. We had a packed agenda, including: Global conference round up VeriSM launch ITIL updates SIAM Professional launch Claire Agutter shared her recent experiences at …Read More

It’s conference season! Pack your bags….following the launch of the new VeriSM™ service management approach, our lead tutor Claire Agutter is busy presenting at and attending conferences and meet-ups for the rest of the year. If you’d like to see Claire speak, or arrange a time to have a chat with her about our online …Read More

In episode 37 of the ITSM Crowd, we continued our recent change management theme .  This episode looked at the language of change, and how organisations often talk about change as if it’s something negative.  Our panel was: Steve Morgan from Syniad IT Karen Ferris from Macanta James Gander from Gander Service Management   We discussed …Read More

In episode 36 of the ITSM Crowd, we discussed the changes that are affecting change management.  In other words, how do our change management processes need to evolve in a DevOps world – or are they even necessary at all?  Have we automated our way beyond change management?  We had a brilliant panel of guests: Rob …Read More

In episode 35 of the ITSM Crowd, we discussed the emerging topic of enterprise service management (ESM).  This was part 2 of a discussion that started earlier in 2017, and followed on from the publication of the free Enterprise Service Management Essentials paper on the Scopism website.  We were joined by four of the paper’s authors …Read More

The cyber security skills gap is reported to be narrowing but there is still a large deficit between demand and supply creating recruitment issues for companies globally. Could you gain your employees engagement to up-skill them for your organisation and save yourself searching for those with specific infosec skills already? Security in the news Data …Read More

In episode 34 of the ITSM Crowd, we talked about security – a hot topic for many organizations and one that’s frequently in the news. Our guest was security expert Gary Hibberd from Agenci, an international cyber security consultancy.  If you want to hear more about what Gary does, check out his twitter account for …Read More