Where did 2017 go?! In this blog, lead tutor Claire Agutter looks at some of the highlights in a whirlwind service management year.
It’s been a busy year for me personally and professionally, with a lot of overlap for someone like me who lives and breathes service management. Let’s have a look at some of the highlights for service management in 2017.
In March this year, SIAM Foundation training launched around the world. ITSM Zone were the first organization to provide elearning for this new course, and we’ve seen huge global interest. SIAM helps organizations get to grips with managing multiple suppliers to increase the value they get from outsourcing, and the SIAM Foundation is relevant for service providers and customer organizations. The SIAM Foundation course syllabus and the SIAM Foundation BoK have been assessed by itSMF UK and endorsed as being practical, helpful guidance.
IFDC, the organization behind VeriSM, asked me to lead a global team to take a new look at service management for the digital age. I jumped at the chance! VeriSM is an integrated service management approach that helps organizations to use a range of management practices, products and frameworks to achieve their goals. Focused on outcomes and business objectives (not just IT), I’m looking forward to seeing VeriSM grow in 2018.
After the huge success of the SIAM Foundation, Scopism have assembled a new author team to create the SIAM Professional Body of Knowledge. Led by lead architects Simon Dorst and Michelle Major-Goldsmith, the team have drawn on their experience to create a detailed guide that really goes into the detail of SIAM transformations. The associated training and certification will launch in Q1 2018. You can download the SIAM Professional Body of Knowledge for free from the Scopism website.
AXELOS, the owners of ITIL have announced a refresh of the framework, to incorporate more DevOps, Lean and Agile thinking. We don’t have much detail yet, but you can keep an eye on the progress of the architect team here, and look out for more news early 2018.
So, what’s coming up in 2018? My prediction is that we’ll see a lot more change in the service management world as we all try to meet the challenges of digital transformation and the ever-increasing pace of technical change. I think we’ll see some major upheavals in the software and training space as companies adapt. We can look at the changes in the service management world as a negative thing, or we can embrace them and move forward as a community.