10 steps to successful Digital Transformation by adopting, adapting and applying VeriSM™

January 31, 2022

Most organizations have recognized the need to change their business models, so they can take advantage of the opportunities offered by the digital age.

But when about to embark, the main question that remains is: ‘Where to start?’.

One of the best sources in the digital transformation field is VeriSM. And in this blog you can find the detailed 10-step roadmap to successful digital transformation by adapting and applying the VeriSM approach.

10 Steps VeriSM

Step 1: Establish Digital Leadership

Successful digital transformation requires Digital Leaders with specific skills to ensure the right circumstances are created for digital transformation to flourish.

Points of Attention:

• Who are the leaders?

• Skills and mindset required by Digital Leaders.

• Leading cultural transformation.

• Digital sustainability.

• Get support e.g. C-level buy in / influential VeriSM™ 'Champions

Step 2: Establish Enterprise Governance

To effectively manage risk and ensure alignment with business strategy it is important to establish a structure for enterprise governance including establishing Principles.

Points of Attention:

• Defining the organization using Governance questions.

• Establishing the Organizational Portfolio.

• Evaluate, Direct, Monitor (EDM) activities.

• Defining Service Management Principles (e.g. Quality, Security, Risk).

• Establishing an enterprise-wide model and mindset.

• Ensure your Governance and principles evolve

Step 3: Define Transformation Approach

There are many different approaches and technniques which organizations can make use of to realize their unique transformation and the optimal approach needs to be carefully considered.

Points of Attention:

• Digital transformation approaches and implementation options.

• Identifying transformational opportunities.

• Transformation tools and techniques.

• Requirements for successful digital transformation.

• Common service provider challenges.

• Changing culture / OCM

Step 4: Organize to Embrace Change & Digitalization

Change is a given in the digital context which means the organization structure and culture needs to be adapted in order to embrace change and digitalization.

Points of Attention:

• What does 'digital' and a 'digital organization' look like?

• People (professionals) and the digital age.

• Moving to a flatter structure.

• Providing autonomy and employee ownership.

• Establishing mutual trust & reliance

Step 5: Develop & Embed Collaborative and Consumer Centric Behaviors

Successful digital transformation requires a shift in behaviour and mindset across the whole organization based on collaboration and customer centricity.

Points of Attention:

• What is collaboration (and what is it not?).

• Why is it important?

• Collaborative behaviors and dynamics (enterprise wide).

• Measuring success and defining what 'good' looks like.

• Service culture / mindset.

• Customer centricity.

Step 6: Organize to Learn, Unlearn and Relearn

A key success factor in the digital context is the ability to fail fast and learn quickly, again and again, to ensure that this learning can be shared with others.

Points of Attention:

• Knowledge Management in the Digital Age.

• How to structurally learn, unlearn, and relearn.

• Outcome based thinking.

• Value Stream Mapping.

• Professionalism, ethics, competences, and lifelong learning

Step 7: Create ‘Current View’ Management Mesh™

The ‘Current View’ Management Mesh™ provides a baseline view of your organization’s unique mix of resources, environment, management practices, and emerging technologies.

Points of Attention:

• What is the Management Mesh™?

• How is the Management Mesh™ Used?

• Portfolio as driver for Management Mesh™.

• 4 aspects of the Management Mesh™.

• Creating the current Management Mesh™ view, unique to your organization (Define stage)

Step 8: Create ‘Desired State’ Management Mesh™

The ‘Desired State’ Management Mesh™ provides a future view of your organization’s unique mix of resources, environment, management practices, and emerging technologies. This is based on requirements for new or changed services.

Points of Attention:

• Getting approval for a new or updated service.

• Gathering and analyzing the requirements.

• Selecting appropriate management practices.

• Choosing appropriate technology.

• Creating the desired state Management Mesh™ view (Define stage).

Step 9: Close Gaps and Manage Through the VeriSM™ Stages

Once the gap between the current and desired state is clear you can take steps to close the gap and continually improve as your business evolves.

Points of Attention:

• Gap analysis techniques.

• Sourcing strategy and options.

• Integration in a multi-vendor model (SIAM).

• Managing through the Produce, Provide and Respond stages.

• Merging / integrating Management Practices.

• Continual improvement and adaption – ensure your Management Mesh™ continues to evolve as your business does

Step 10: Get VeriSM™ Trained & Certified!
Make sure you build on your skills so you can help your organization realize its digital transformation and boost your own career!

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