In episode 21 of the ITSM Crowd we were joined by James Gander from Gander Service Management, and Rob England, author of the popular IT Skeptic blog. Our topic was DevOps, but looking specifically from the ops perspective to see how roles and skillsets might change in a DevOps future.
We looked at how DevOps will change the role of operations, and we all agreed that operations isn’t going to disappear. The role of ops will be to enable dev, for example by automating environment creation and providing monitoring and license management. There will always be a role for the service desk, and for processes like incident management and change management. Change management will evolve to ‘get out of the way’ by enabling rapid change.
We also discussed the concept of a ‘toolmaker’ or ‘toolsmith’, a term that is being used to describe how ops will create systems that enable dev to work more effectively, as well as considering what operations staff need to do to make sure they stay relevant in a rapidly changing environment.
Enjoy the episode, and don’t forget to subscribe to our channel. Our next episode is on September 7th at 9am BST, talking about the evolution of the service desk in Service Desk 202o.