IT Training Zone Limited trading as ITSM Zone (we, us, our) are committed to protecting and respecting your privacy. Your privacy is extremely important to us and we want you to have a safe, enjoyable and pleasant experience using www.itsm.zone (our site).
For the purpose of the Data Protection Act 1998 (Act), the data controller is IT Training Zone Limited of Money Penny House, Ellice Way, Wrexham Technology Park, Wrexham, Clwyd LL13 7YT, United Kingdom.
We may collect and process the following data about you:
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
All information you provide to us is stored on our secure servers.
Any payment transactions through our site will be processed securely by our selected payment processors, Paypal® and Stripe®. We do not store, process or have any visibility of any credit or debit card information.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use information held about you in the following ways:
We use aggregated and anonymised information e.g. the number of courses purchased, but not the names of those involved in the purchase, to assist us in providing the best service possible to our users and/or to improve our software. We may also use such aggregated and anonymised information for marketing purposes such as generating or selling advertisements.
If you send us an email enquiry, we will respond directly to the email address used to make the enquiry. We will not use that email address for any other purpose unless we have been authorised to do so.
Some of our products and services may be offered to visitors, registered account holders and customers in conjunction with an affiliate, contractor or other partner. To facilitate this, personal information may need to be collected from you, transferred to them and/or retained by us or them. Where this is the case, you will be advised before the information is collected what personal information is needed and what uses will be made of it and given an opportunity to decline those products or services.
We may disclose your personal information from time to time to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information from time to time to our affiliates, contractors or other partner where their services are required for the operation of our site and our business. In such cases we will procure that such information will only be used for a given purpose and never for the purposes of marketing products and services.
We may disclose your personal information to third parties:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.