Have an enquiry?

Great, we're here to help! Simply fill in our enquiry form and we'll be in touch.

Enquire Now

Love ITSM?

Join our e-newsletter and gain valuable insight in the world of ITSM.


Shop Online Training > Packages > ITIL Expert Lifecycle Program

The online ITIL Expert program is the low cost, high quality path to ITIL Expert.
Study over a 12 month period, with full access to all courses during that time.
Get access to our exclusive community of delegates, all working toward Expert together.
Choose the lifecycle or capability courses that are right for you.

  • Study online at your own pace
  • 1 year’s online access to the lifecycle or capability courses of your choice
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

  • Lifecycle Track

    Service Strategy
    Service Design
    Service Transition
    Service Operation
    Continual Service Improvement
    Managing across the Lifecycle
    Free bonus course included - Implementing ITSM

    ITIL Expert Program - Lifecycle Track

    Please tick the box below to confirm your choice.
    OR click here to go back.

    • 1995 $

    Package Extension

    Only one extension option can be selected at a time.

    • 249 $
    • 499 $
    • 799 $
    Lifecycle Track Exam Options

    Tick a box below if you require exam voucher/s.  Only one or no option/s can be ticked at any time.

    • 1794 $
    ITIL Core Volume eBooks
    • 399 $

WOOCS 1.1.7
Local taxes applied at checkout

Why IT Training Zone?

  • Our Expert program puts you in charge of your learning experience
  • Full access to all courses for 365 days  allows you to tailor your study schedule
  • Our tutor team is there to support you, 7 days a week
  • Our professionally produced online training delivers a rich experience – not a re-packaged classroom course

Lifecycle track – Program contents

Capability track – Program contents

Mixed track

  • You choose the Lifecycle and Capability courses for your own custom Expert program.  Our support team will contact you after your purchase to set you up with the courses you need
  • You can choose courses up to a maximum of 23 credits from the Lifecycle/Capability tracks, including the mandatory MALC course
  • Free bonus course included – Implementing ITSM

Lifecycle Course Samples

[fvplayer src=”https://www.youtube.com/watch?v=lFkevOL7XPA” splash=”http://itsm.zone/wp-content/uploads/2015/04/Introduction-Lesson.gif”]

[fvplayer src=”https://www.youtube.com/watch?v=BBWrVlgUCAg” splash=”http://itsm.zone/wp-content/uploads/2015/04/Sample-Lesson.gif”]

Capability Course samples

[fvplayer src=”https://www.youtube.com/watch?v=SjqV_3jnS64″ splash=”http://itsm.zone/wp-content/uploads/2015/04/Introduction-Lesson.gif”]

[fvplayer src=”https://www.youtube.com/watch?v=ghnfKUtqzRM” splash=”http://itsm.zone/wp-content/uploads/2015/04/Sample-Lesson.gif”]


  • There are no pre-requisites to join the ITIL Expert Program
  • You must hold the ITIL Foundation certificate to take an ITIL Intermediate exam
  • If you do not currently hold the ITIL Foundation certificate, we will provide the course and exam for just $199

Exam Details

  • Exam duration for lifecycle/capability: 90 minutes, MALC: 120 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.  Read about online exams here
  • Exam pass mark: Intermediate exams 70% (28/40 marks across 8 questions), MALC 70% (35/50 marks across 10 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: Lifecycle 3 ITIL credits/Capability 4 ITIL credits/Managing across the Lifecycle 5 credits
  • Exam vouchers sold separately to training