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Shop Online Training > Packages > ITIL Expert Capability Program + Foundation

The online ITIL Expert program is the low cost, high quality path to ITIL Expert.
Study over a 12 month period, with full access to all courses during that time.
Get access to our exclusive community of delegates, all working toward Expert together.
Choose the lifecycle or capability courses that are right for you.

  • Study online at your own pace
  • 1 year’s online access to the lifecycle or capability courses of your choice
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

  • Capability Track + Foundation

    Release, Control and Validation
    Service Offerings and Agreements
    Operational Support and Analysis
    Planning, Protection and Optimisation
    Managing across the Lifecycle
    Free bonus course included - Implementing ITSM
    ITIL Foundartion Course + Foundation Exam

    ITIL Expert Program - Capability Track + Foundation & Foundation Exam

    Please tick the box below to confirm your choice.
    OR click here to go back.

    • 2194 $
    Package Extension

    Only one extension option can be selected at a time.

    • 249 $
    • 499 $
    • 799 $
    Capability Track Exam Options

    Tick the box below if you require exam vouchers.

    • 1495 $
    ITIL Core Volume eBooks
    • 399 $

WOOCS 1.1.7
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Why IT Training Zone?

  • Our Expert program puts you in charge of your learning experience
  • Full access to all courses for 365 days  allows you to tailor your study schedule
  • Our tutor team is there to support you, 7 days a week
  • Our professionally produced online training delivers a rich experience – not a re-packaged classroom course

Lifecycle track – Program contents

Capability track – Program contents

Mixed track

  • You choose the Lifecycle and Capability courses for your own custom Expert program.  Our support team will contact you after your purchase to set you up with the courses you need
  • You can choose courses up to a maximum of 23 credits from the Lifecycle/Capability tracks, including the mandatory MALC course
  • Free bonus course included – Implementing ITSM

Lifecycle Course Samples

Capability Course samples


  • There are no pre-requisites to join the ITIL Expert Program
  • You must hold the ITIL Foundation certificate to take an ITIL Intermediate exam
  • If you do not currently hold the ITIL Foundation certificate, we will provide the course and exam for just $199

Exam Details

  • Exam duration for lifecycle/capability: 90 minutes, MALC: 120 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.  Read about online exams here
  • Exam pass mark: Intermediate exams 70% (28/40 marks across 8 questions), MALC 70% (35/50 marks across 10 questions)
  • Exam language: Contact us for current translation availability
  • Exam value: Lifecycle 3 ITIL credits/Capability 4 ITIL credits/Managing across the Lifecycle 5 credits
  • Exam vouchers must be requested within your Expert program access period if purchased at the same time as your training; if purchased separately they must be requested within 6 months of purchase