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Shop Online Training > Packages > ITIL Expert Package

ITIL Expert online training course by ITSM Zone

ITIL Expert Training Course

The online ITIL Expert program is the low cost, high quality path to ITIL Expert.
Study over a 12 month period, with full access to all courses during that time.
Get access to our exclusive community of delegates, all working toward Expert together.
Choose the lifecycle or capability courses that are right for you.

  • Study online at your own pace
  • 1 year’s online access to the lifecycle or capability courses of your choice
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

  • Please choose your options:
    ITIL Expert Program

    Please select which program you desire.  Only one option can be ticked at any time.

    • 1995 $
    • 1995 $
    • 1995 $
    Mixed Track*

    Choose courses up to a maximum of 22 credits from the list below. Credits are marked in brackets. Example... Service Design (3) + Service Strategy (3) = 6 Credits.

    Lifecycle Track

    Service Strategy
    Service Design
    Service Transition
    Service Operation
    Continual Service Improvement
    Managing across the Lifecycle
    Free bonus course included - Implementing ITSM

    Capability Track

    Release, Control and Validation
    Service Offerings and Agreements
    Operational Support and Analysis
    Planning, Protection and Optimisation
    Managing across the Lifecycle
    Free bonus course included - Implementing ITSM

    Mixed Track Exam Options

    Tick a box below if you require exam voucher/s.  Only one or no option/s can be ticked at any time.

    • 1495 $
    • 1794 $
    ITIL Core Volume eBooks
    • 399 $
    ITIL Foundation Course*

    Would you like to add the ITIL Foundation Course including foundation exam to your order, for just $199?
    Only one option can be ticked at any time.

    Please note

    After your purchase, our support team will confirm your mixed track course selection and set these up within 24 hours.

    Lifecycle Track + Foundation
    Lifecycle Track No Foundation
    Capability Track + Foundation
    Capability Track No Foundation

WOOCS 1.1.7
Local taxes applied at checkout

Why IT Training Zone?

  • Our Expert program puts you in charge of your learning experience
  • Full access to all courses for 365 days allows you to tailor your study schedule
  • Our tutor team is there to support you, 7 days a week
  • Our professionally produced online training delivers a rich experience – not a re-packaged classroom course

Lifecycle track – Program contents

Capability track – Program contents

Mixed track

  • You choose the Lifecycle and Capability courses for your own custom Expert program. Our support team will contact you after your purchase to set you up with the courses you need
  • You can choose courses up to a maximum of 23 credits from the Lifecycle/Capability tracks, including the mandatory MALC course
  • Free bonus course included – Implementing ITSM

Lifecycle Course Samples

Capability Course samples


  • There are no pre-requisites to join the ITIL Expert Program
  • You must hold the ITIL Foundation certificate to take an ITIL Intermediate exam
  • If you do not currently hold the ITIL Foundation certificate, we will provide the course and exam for just $199

Exam Details

  • Exam duration for lifecycle/capability: 90 minutes, MALC: 120 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here
  • Exam pass mark: Intermediate exams 70% (28/40 marks across 8 questions), MALC 70% (35/50 marks across 10 questions)
  • Exam language: Contact us for current translation availability
  • Exam value: Lifecycle 3 ITIL credits/Capability 4 ITIL credits/Managing across the Lifecycle 5 credits
  • Exam vouchers sold separately to training