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Shop Online Training > ISO20000 > ISO20000 Foundation Course

ISO20000 Foundation Online Training Course by ITSM Zone

ISO 20000 Foundation online training course

This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management.  Foundation certificate holders can understand the structure of the standard and key terms used within it.  They will understand what an organisation needs to do in order to be accredited to the standard.

  • Get Foundation qualified at your own pace
  • 30 or 60 days online access
  • Fully accredited online training
  • Includes videos, quizzes, exercises, study guides, syllabus and sample exam
  • Tutor support available via email

  • Please choose your options:
    ISO 20000 Foundation Course

    Only one course duration can be selected at a time.

    • 319 $
    • 369 $
    ISO Foundation Course Extension
    • 99 $
    ISO 20000 Foundation Exam

    Tick the box below if you require an exam.

    • 199 $

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Course contents

  • 6 easy to absorb modules covering terminology, structure, concepts and value
  • Includes video tutorials, study guides and quizzes
  • Study duration: 15 hours
  • Includes free eBook: ISO/IEC20000:2011 A Pocket Guide

Lessons in this course

  • Module 1: Introduction to ISO/IEC20000
  • Module 2: Service management system general requirements
  • Module 3: Service delivery and relationship processes
  • Module 4: Design, transition, control and resolution processes
  • Module 5: Audits
  • Module 6: Exam preparation

Course Samples


  • This course does not require any existing knowledge of ISO/IEC20000
  • There are no mandatory pre-requisites for the exam

Exam Details

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.  Read about online exams here
  • Exam pass mark: 65% (26/40 questions)
  • Exam language:  Contact us for current translation availability
  • Exam vouchers sold separately to training