ISO20000 Foundation Course

ISO20000 Foundation Online Training Course by ITSM Zone

This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.

  • Get ISO20000 Foundation qualified at your own pace
  • 30 or 60 days online access
  • ​Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included

  • Please choose your options:
    ISO 20000 Foundation Course

    Only one course duration can be selected at a time.

    • 319 $
    • 369 $
    ISO Foundation Course Extension
    • 99 $
    ISO 20000 Foundation Exam

    Tick the box below if you require an exam.

    • 199 $

Course information

Course contents...

  • 6 easy to absorb modules covering terminology, structure, concepts and value
  • Includes video tutorials, study guides and quizzes
  • Study duration: 15 hours
  • Includes free eBook: ISO/IEC20000:2011 A Pocket Guide

Pre-requisites...

  • This course does not require any existing knowledge of ISO/IEC20000
  • There are no mandatory pre-requisites for the exam

Exam details...

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 65% (26/40 questions)

Lessons in this course...

  • ​Course Introduction
  • Module 1: Introduction to ISO/IEC20000
  • Module 2: Service management system general requirements
  • Module 3: Service delivery and relationship processes
  • Module 4: Design, transition, control and resolution processes
  • Module 5: Audits
  • Module 6: Exam preparation

Course samples...