Have an enquiry?

Great, we're here to help! Simply fill in our enquiry form and we'll be in touch.

Enquire Now

Love ITSM?

Join our e-newsletter and gain valuable insight in the world of ITSM.


Shop Online Training > ITIL > ITIL Service Strategy Course

ITIL Service Strategy Training by ITSM Zone

ITIL Service Strategy Training

The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Strategy course covers principles and processes that allow service providers to understand and meet business outcomes.

  • Study online at your own pace
  • 90 or 150 days online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

  • Please choose your options:
    Service Strategy Course

    Only one course duration can be selected at a time.

    • 549 $
    • 629 $
    Course Extension

    Only one extension option can be selected at a time.

    • 249 $
    • 499 $
    Intermediate Exam

    Tick the box below if you require an exam.

    • 299 $
    Service Strategy Resources
    • 100 $
    Package Saver

    Select the following and SAVE 15%
    90 Days Access + Voucher + ITIL Core Volume

    Package Saver

    Tick the box below to apply your 15% saver

    • -15 $

WOOCS 1.1.7
Local taxes applied at checkout

Course contents

  • 22 easy to absorb lessons
  • Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Strategy core volume is recommended

Topics included…

  • Introduction to Service Strategy
  • Service Strategy principles
  • Service Strategy processes:
    • Financial Management for IT services
    • Service Portfolio Management
    • Demand Management
    • Business Relationship Management
    • Strategy Management for IT services
  • Governance
  • Organising for Service Strategy
  • Technology considerations
  • Implementing Service Strategy
  • Challenges, critical success factors and risks
  • Preparing for the exam

Course Samples


  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 21 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 21 hours of self-study using the Service Strategy core volume is recommended

Exam Details

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.  Read about online exams here
  • Exam pass mark: 70% (28/40 marks across 8 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: 3 ITIL credits
  • Exam vouchers sold separately to training