The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes. The Service Strategy course covers principles and processes that allow service providers to understand and meet business outcomes.
Study online at your own pace
90 or 150 days online access
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
Tutor support included
22 easy to absorb lessons
Includes video tutorials, study guides and quizzes
Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Strategy core volume is recommended
Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
21 hours of study via an accredited training solution – confirmed by your course completion certificate
2 years IT experience is desirable
21 hours of self-study using the Service Strategy core volume is recommended
Exam duration: 90 minutes
Exam format: closed book, multiple choice
Exam delivery: online, webcam proctored.
Exam pass mark: 70% (28/40 marks across 8 questions)