Service Offerings & Agreements Course

From $649 USD

The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
The Service Offerings and Agreements course covers principles and processes that allow delegates to create service offerings based on business requirements and document and agree SLAs.

  • Study online at your own pace
  • 90 or 150 days online access
  • ​Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included

  • Please choose your options:
    SOA Course

    Only one course duration can be selected at a time.

    • 649 $
    • 729 $
    Course Extension

    Only one extension option can be selected at a time.

    • 249 $
    • 499 $
    SOA Resources

    Core volume online 365 days access Service Strategy and Service Design

    • 200 $

Course information

Course contents...

  • 10 Modules, divided into easy to absorb lessons
  • Includes video tutorials, study guides and quizzes
  • Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volumes is recommended

Pre-requisites...

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 30 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 12 hours of self-study using the Service Design and Service Strategy core volumes is recommended

Exam details...

  • ​Exam vouchers sold separately
  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 70% (28/40 marks across 8 questions)
  • Exam value: 4 ITIL credits

Topics included...

  • Introduction to Service Offerings and Agreements
  • SOA processes:
    • Service Portfolio Management
    • Service Catalogue Management
    • Service Level Management
    • Demand Management
    • Supplier Management
    • Financial Management for IT Services
    • Business Relationship Management
    • SOA roles and responsibilities
    • Technology and implementation considerations
    • Preparing for the exam

Course samples...