Release, Control & Validation Course

The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
The Release, Control and Validation course covers principles and processes that allow delegates to manage the implementation of new or changed services, and handle requests for access to them.

  • Study online at your own pace
  • 90 or 150 days online access
  • ​Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included

  • Please choose your options:
    RCV Course

    Only one course duration can be selected at a time.

    • 649 $
    • 729 $
    Course Extension

    Only one extension option can be selected at a time.

    • 249 $
    • 499 $
    Intermediate Exam

    Tick the box below if you require an exam.

    • 299 $
    RCV Resources

    Core volume online 365 days access Service Transition & Service Operation

    • 200 $
    Package Saver

    Select the following and SAVE 15%
    90 Days Access + Voucher + ITIL Core Volume (ST & SO)

    Package Saver

    Tick the box below to apply your 15% saver

    • -15 $

Course information

Course contents...

  • 11 Modules, divided into easy to absorb lessons
  • Includes video tutorials, study guides and quizzes
  • Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Transition and Service Operation core volumes is recommended

Pre-requisites...

  • Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge)
  • 30 hours of study via an accredited training solution – confirmed by your course completion certificate
  • 2 years IT experience is desirable
  • 12 hours of self-study using the Service Transition and Service Operation core volumes is recommended

Exam details...

  • Exam duration: 90 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.
  • Exam pass mark: 70% (28/40 marks across 8 questions)
  • Exam value: 4 ITIL credits

Topics included...

  • Introduction to Release, Control and Validation
  • RCV processes:
    • Change Management
    • Service Validation and Testing
    • Service Asset and Configuration Management
    • Release and Deployment Management
    • Request Fulfilment
    • Change Evaluation
    • Knowledge Management
    • RCV roles and responsibilities
    • Technology and implementation considerations
    • Preparing for the exam

Course samples...