Get a quick introduction to ITIL and service management essentials with ITIL Lite. Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
Study online at your own pace
30 or 60 days online access
Includes videos and a 75 page download report – yours to keep
Learn the essentials of ITIL and IT service management
Put ITIL into the context of today’s business environment
3 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
Study duration: 110 minutes
Lessons in this course...
Lesson 1: Introducing ITIL – including the history of ITIL and its importance
Lesson 2: ITIL in action – a deeper dive into the service lifecycle
Lesson 3: Implementing ITIL and next steps – includes implementation considerations and some real world case studies