Have an enquiry?

Great, we're here to help! Simply fill in our enquiry form and we'll be in touch.

Enquire Now

Love ITSM?

Join our e-newsletter and gain valuable insight in the world of ITSM.


Shop Online Training > ITIL > ITIL Foundation Course

ITIL Foundation Online Training by ITSM Zone

ITIL Foundation Training Course

This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognised certificate.
Foundation certification is a pre-requisite for intermediate level ITIL training.

  • Get ITIL Foundation qualified online at your own pace
  • 30 or 60 days online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support available via email

  • Please choose your options:
    ITIL Foundation Course

    Only one course duration can be selected at a time.

    • 229 $
    • 299 $
    ITIL Foundation Course Extension
    • 99 $
    ITIL Foundation Resources
    • 29 $

WOOCS 1.1.7
Local taxes applied at checkout

Course contents

  • 17 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
  • Includes video tutorials, study guides and quizzes
  • Study duration: 18 hours

Lessons in this course

  • Lesson 1: Introducing ITIL
  • Lesson 2: Service management and stakeholders
  • Lesson 3: Functions, roles and processes
  • Lesson 4: The service lifecycle
  • Lesson 5: Service Strategy key concepts
  • Lesson 6: Service Strategy processes
  • Lesson 7: Service Design key concepts
  • Lesson 8: Service Design processes (1)
  • Lesson 9: Service Design processes (2)
  • Lesson 10: Service Transition processes (1)
  • Lesson 11: Service Transition processes (2)
  • Lesson 12: Service Operation processes
  • Lesson 13: Service Operation functions
  • Lesson 14: CSI
  • Lesson 15: Roles
  • Lesson 16: Technology considerations
  • Lesson 17: The sample exam

Course Samples


  • This course does not require any existing knowledge of the ITIL framework
  • There are no mandatory pre-requisites for the exam

Exam Details

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored.  Read about online exams here
  • Exam pass mark: 65% (26/40 questions)
  • Exam language: extra time is available for non-native English speakers.  Contact us for current translation availability
  • Exam value: 2 ITIL credits
  • Exam vouchers sold separately to training