ITIL Foundation Course

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ITIL Foundation Online Training by ITSM Zone

From $229

ITIL FOUNDATION TRAINING COURSE

This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognised certificate.

Foundation certification is a pre-requisite for intermediate level ITIL training.

  • Get ITIL Foundation qualified online at your own pace
  • 30 or 60 days online access
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included
  • Includes free 30 minute Training+ Virtual Mentor session. Learn more about virtual mentors

COURSE ONLY
ITIL FOUNDATION TRAINING

Please select a course duration below

  • ITIL Foundation Course
    • 229 $
    • 299 $
    ITIL Foundation Course Extension
    • 99 $
    ITIL Foundation Resources
    • 29 $

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RECOMMENDED PACKAGE
ITIL FOUNDATION + EXAM + EBOOK

We've grouped together our foundation course, exam and eBook

  • 30 Days Online Access
  • Online Exam
  • Lifecycle Essentials eBook

Save $84.95


USD $399

Local taxes applied at checkout

TEAM TRAINING
ITIL FOUNDATION for teams

Book training for 3 or more people and receive:

  • Multi-user discounts from 20%
  • Dedicated account manager
  • Extended study periods available

3 or more users, savings start at 20%

Course contents

  • 17 easy to absorb lessons covering ITIL terminology, structure, concepts and processes
  • Includes video tutorials, study guides and quizzes
  • Study duration: 18 hours

Lessons in this course


Lesson 1: Introducing ITIL
Lesson 2: Service management and stakeholders
Lesson 3: Functions, roles and processes
Lesson 4: The service lifecycle
Lesson 5: Service Strategy key concepts
Lesson 6: Service Strategy processes
Lesson 7: Service Design key concepts
Lesson 8: Service Design processes (1)
Lesson 9: Service Design processes (2)

Lesson 10: Service Transition processes (1)
Lesson 11: Service Transition processes (2)
Lesson 12: Service Operation processes
Lesson 13: Service Operation functions
Lesson 14: CSI
Lesson 15: Roles
Lesson 16: Technology considerations
Lesson 17: The sample exam


Course Samples


PRE-REQUISITES

  • This course does not require any existing knowledge of the ITIL framework
  • There are no mandatory pre-requisites for the exam


EXAM DETAILS

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored. Read about online exams here
  • Exam pass mark: 65% (26/40 questions)
  • Exam language: extra time is available for non-native English speakers.
  • Exam value: 2 ITIL credits
  • Exam vouchers sold separately to training unless you choose the recommended package