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Training Courses

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Packages
ITIL
BRM
COBIT 5
ISO20000
OBASHI
PRINCE 2
RESILIA
Exams
  • ITIL Lite Course
    Get a quick introduction to ITIL and service management essentials with ITIL Lite. Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
  • ITIL Foundation Course
    This introductory course is suitable for delegates who are new to ITIL and those with ITIL experience looking to achieve a globally recognised certificate. Foundation certification is a pre-requisite for intermediate level ITIL training.
  • ITIL Expert Package
    The online ITIL Expert program is the low cost, high quality path to ITIL Expert. Study over a 12 month period, with full access to all courses during that time.
  • COBIT 5 Foundation Course
    This course provides a comprehensive introduction to COBIT 5. COBIT 5 Foundation certificate holders can understand the governance and management of enterprise IT, create awareness at senior levels and decide which elements of COBIT will benefit their organisation.
  • ISO20000 Foundation Course
    This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management.  Foundation certificate holders can understand the structure of the standard and key terms used within it.
  • RESILIA Foundation Course
    10 modules covering an introduction to cyber resilience, the cyber resilience lifecycle from strategy to improvement, plus cyber resilience roles.
  • OBASHI Foundation Course
    This course provides a comprehensive introduction to OBASHI.  OBASHI Foundation certificate holders can work as part of an OBASHI team, understand how OBASHI supports business strategy and explain the benefits of OBASHI.
  • PRINCE2 Foundation Course
    The PRINCE2 Foundation course is suitable for those who are new to project management and those with project management experience looking to get a globally recognised certification.
  • Business Relationship Management Foundation Course
    The Business Relationship Management Professional Foundation qualification allows delegates to understand the BRM role and create awareness of it in their organisation.  They will also be able to look at current relationships in their business and identify where improvements...
  • Foundations for Professionals Package
    Foundations For Professionals is an exclusive program for professionals working in IT Service Management. Study ITIL, ISO/IEC 20000, OBASHI and COBIT for a complete picture of service management excellence.
  • Service Strategy Course
    The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes. The Service Strategy course covers principles and processes that allow service providers to understand and meet business outcomes.
  • Service Design Course
    The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes. The Service Design course covers principles and processes that allow service providers to create services that meet business needs now and in the future.
  • Service Transition Course
    The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes. The Service Transition course covers principles and processes that allow service providers to move new and changed services into the live environment.
  • Service Operation Course
    The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes. The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.
  • Service Continual Service Improvement Course
    The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes. The CSI course covers principles and processes that allow service providers to identify, prioritise and implement improvements to their services.
  • Operational Support and Analysis Course
    The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis. The Operational Support and Analysis course covers principles and processes that allow delegates to create an efficient and effective support offering.
  • Planning, Protection & Optimisation Course
    The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis. The Planning, Protection and Optimisation course covers principles and processes that allow delegates to design and operate services.
  • Release, Control & Validation Course
    The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis. The RCV course covers principles and processes that allow delegates to manage the implementation of new or changed services.
  • Service Offerings & Agreements Course
    The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis. The Service Offerings and Agreements course covers principles and processes that allow delegates to create service offerings based on business requirements.
  • Managing Across the Lifecycle Course
    Managing Across the Lifecycle is the final capstone course required to reach ITIL Expert status. The course looks at using ITIL processes and practices across the lifecycle.  It includes the application and integration of service management processes.
  • Implementing ITSM
    Produced in partnership with ITIL author Randy Steinberg, this advanced course presents a proven, real-world approach to transforming your ITSM organisation. The course includes techniques and strategies to support the experience ITSM practitioner.
  • ITIL Top up to Expert Package
    If you’ve already got some ITIL credits, you can still join our global Expert program. The online ITIL Expert program is the low cost, high quality path to ITIL Expert. Study over a 12 month period.
  • PRINCE2 Practitioner Course
    The PRINCE2 Practitioner course allows delegates to start to apply and tailor PRINCE2 in a project environment. The Practitioner is a globally recognised project management certification.
  • PRINCE2 Practitioner Package
    Get PRINCE2 Practitioner certified and save with our exclusive PRINCE2 Practitioner Package, including the PRINCE2 Foundation and Practitioner courses, PDF manual and 2 online exam vouchers.
  • ITIL Foundation Exam
    Once you’ve completed your training, you can gain a globally recognised certification with the ITIL Foundation Exam.  The exam is online and web-proctored, so you can take it any place, any time.
  • ITIL Intermediate Exam
    Once you’ve completed your training, you can gain a globally recognised certification with the ITIL Intermediate Exam.  The exam is online and web-proctored, so you can take it any place, any time.
  • ISO20000 Foundation Exam
    Once you’ve completed your training, you can gain a globally recognised certification with the ISO20000 Foundation Exam.  The exam is online and web-proctored, so you can take it any place, any time.
  • COBIT Foundation Exam
    Once you’ve completed your training, you can gain a globally recognised certification with the COBIT Foundation Exam.  The exam is online and web-proctored, so you can take it any place, any time.
  • RESILIA Foundation Exam
    Once you’ve completed your training, you can gain a globally recognised certification with the RESILIA Foundation Exam.  The exam is online and web-proctored, so you can take it any place, any time.
  • DevOps Foundation Exam
    Once you’ve completed your training, you can gain a globally recognised certification with the DevOps Foundation Exam.  The exam is accredited by the DevOps Institute, and is online and web-proctored, so you can take it any place, any time.
  • OBASHI Foundation Exam
    Once you’ve completed your training, you can gain a globally recognised certification with the OBASHI Foundation Exam.  The exam is online and web-proctored, so you can take it any place, any time.
  • PRINCE2 Foundation Exam
    Once you’ve completed your training, you can gain a globally recognised certification with the PRINCE2 Foundation Exam.  The exam is online and web-proctored, so you can take it any place, any time.
  • PRINCE2 Practitioner Exam
    Once you’ve completed your training, you can gain a globally recognised certification with the PRINCE2 Practitioner Exam.  The exam is online and web-proctored, so you can take it any place, any time.
  • ITIL Lifecycle Essentials eBook
    ITIL Lifecycle Essentials is the perfect companion to your ITIL Foundation course. Written by our lead tutor Claire Agutter, this book is a perfect companion before, during and after your ITIL education. Available in Adobe eBook format.
  • ITIL Core Volume eBook/s
    The ITIL core volumes are recommended reading for anyone taking their ITIL studies beyond Foundation level. The core volumes contain detailed descriptions of each lifecycle stage, including their individual processes and roles.
  • PRINCE2 Manual
    The PRINCE2 manual is a mandatory part of our both our Foundation and Practitioner training.  The Practitioner exam is an open book exam, so you’ll need your manual for a successful exam experience.
  • RESILIA Manual
    The RESILIA manual is a mandatory part of both our Foundation and Practitioner training.
  • OBASHI Manual
    The official OBASHI manual is a great companion to your training and for future OBASHI projects. Includes official templates and case studies.