We were delighted to recently find that our SIAM Foundation course has been reviewed in the itSMF International online magazine.
Michael Imhoff Nielsen agreed to “test drive” the new certification course during a service manager day in the Netherlands and had the following to say –
“Overall impression of this e-learning is that it is well structured and covers the syllabus to an extent that will give you a good preparation for the exam.”
Michael also gives some good advice to students who are taking, or considering taking the course. These hints included planning your time well, allowing the time to work your way through the excercises and read the downloads.
Michael agrees that the SIAM Foundation course is “Intended for anyone dealing with delivering services in a multi sourcing environment with a need to integrate services and control the end to end delivery to the business and their users and customers”.
If you want to read Michael’s review in full, you can do so here. There’s also a great review of the Service North SIAM conference that ITSM Zone sponsored recently.