DevOps and Agile in an IT Service Management World

IT500 – a new type of conference This May saw the first IT500 masterclass-based conference in Edinburgh, Scotland.  Delegates could choose the sessions they wanted to attend and only pay for those, as well as having ample opportunity to network and talk to exhibitors. The team at IT500 did a great job and I hope […]

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Could Business Relationship Management training advance your career?

Industry Buzz: The Business Relationship Management Institute (BRMI)

In the corporate world of today, the Business Relationship Manager is acting as a connector, orchestrator, and navigator between the service provider and one or more business units, becoming a crucial link between them. The Business Relationship Management Institute (BRMI) is the organisation making it possible for every professional to acquire the needed set of […]

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Making Service Management a Profession – the PSMF Launch

London, May 2016, the itSMF UK Professional Service Management Framework Launch This week, I was one of the guests at the itSMF UK launch event for PSMF, the Professional Service Management Framework.  In this blog, I’ll explain the background to PSMF, how it works and what it means for anyone working in IT service management. […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 17: All About Agile Service Management

Episode 17 of the ITSM Crowd is all about Agile Service Management.  We had the honour of hosting Jayne Groll from the DevOps Institute, author of the Agile Service Management Guide, plus Ranger 4‘s Helen Beal and Daniel Breston and Suresh GP from Taub Solutions. In our discussion we looked at where this new are […]

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Why is BRMP Certification Valued?

At ITSM Zone, we’re committed to finding the best expert opinions and views from industry experts. We’re delighted that Simon Kent of Sollertis BRM Software Solutions has shared his thoughts on the Business Relationship Management Professional (BRMP) certification. This is what he has to say…. Strategic Business Relationship Management The Business Relationship Management Professional training […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 15 & 16 Going Solo: Freelance work in ITSM

On May 5 we held 2 episodes of the ITSM Crowd to discuss our most popular topic yet – going solo.  Many of our training clients contact us asking about how they can become a trainer, coach, consultant or contractor in IT service management, so we got together our ITSM Zone team of mentors to […]

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Cyber Security

RESILIA: Seeing the Benefits

ITSM Zone were really pleased to be able to provide RESILIA training to the staff of Process Flows, a leading provider of solutions that improve business processes and communications, who are featured in a recent case study by AXELOS. It was great to hear that IT manager, John Freckelton, started seeing the benefits of the training very […]

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Agile your ITIL

At DevOps Days London this year I gave an Ignite presentation on ‘Agile your ITIL’.  The Ignite format gives presenters just 5 minutes to get their points across, with slides that advance every 15 seconds.  It was a scary experience, and it does really make you focus on what you want to say – no […]

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TechUG Leeds – Process Hacking

On April 28, the Technology User Group held an event in Leeds.   TechUG gives local IT professionals a chance to network, hear educational content and benefit from independent advice. The event had a number of tracks, including a DevOps track curated by specialists from SkyBet.  I was invited to present and used the opportunity to […]

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