The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 32 – Two Speed Transition

In episode 32 of the ITSM Crowd we were joined by Jon Morley and Matt Hoey, who lead up the itSMF UK Service Transition Special Interest Group (SIG). The SIG started to look at the concept of ‘two speed transition’ in 2015.  The concept allows organisations to incorporate elements of agile thinking into their change […]

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The All New ITIL Expert Program

You may have noticed that we’ve recently made some changes to the ITIL Expert Program. Previously, students were given the option of Lifecycle Track study, Capability Track study, or a tailor made package with a mixture of courses from both tracks. We’ve now increased the number of courses included within the program, so that all […]

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Use metrics to shine a light

Use ITSM to Measure DevOps Success

In this blog, we look at how organizations with an existing ITSM reporting capability can use it to support the adoption of DevOps practices. The reality for many companies is that they will have an IT operations or IT service management (ITSM) organization in place at the same time as they embark upon new DevOps […]

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Improvement for Jaguar Land Rover

How BRMP Training Made a Difference

Reuben Connolly, BRM and a Regional Technology Manager in the Overseas region of Jaguar Land Rover (JLR) has recently overseen a project to gain formal certification for some of his team of BRM’s to help them in their job role. Here, he tells us how the Business Relationship Management Professional (BRMP) training made a difference to […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 31 – Who is SAM?

In episode 31 of the ITSM Crowd we discussed a topic we’ve not covered before – software asset management, or SAM.  This was a fascinating episode for me and I learned a lot – many companies ignore SAM at their peril and it was great to pick up on themes like risk and governance.  If […]

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7 Reasons Why this is the Year of BRM

When you consider how young the IT profession is, it’s no wonder people ask about the Business Relationship Management role. Think about how long HR, finance, marketing, and operations roles have been marinating in companies. In fact, the first real generation of life-time IT professionals are just now beginning to retire. So, it stands to […]

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Training Survey Results: Hot Topics for 2017

In December of 2016 we created a survey for IT Professionals with the aim of gathering information about the formal training that people have already taken and what their views on the future of IT Service Management training are. To ensure that we obtained direct, honest answers, we asked for no personal information, keeping the […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 30 – the SIAM Sessions

In the latest episode of the ITSM Crowd we talked about the IT management hot topic for 2017 – service integration and management, or SIAM. Get ready for March SIAM has been developing as a management practice for many years, with companies like Atos, BAE, TCS and HPE all leading the way.  Recognising the growing […]

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What’s the deal with DevOps?

Is Devops the silver bullet or just another acronym?  In this article, we take a look at the evidence to see if DevOps really works, and what it will mean for your organisation. The Statistics Firstly, let’s look at some recent DevOps stats (from Puppet Labs 2016 State of DevOps report). High performing organisations using […]

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Butterfly

Do we really need to worry about ITSM maturity?

What is ITSM Maturity? Have you ever stopped to think about what IT service management (ITSM) maturity is and how you assess it? A quick search of the phrase brings back a number of different opportunities to apply ITSM maturity assessment models to your organization, but what are you measuring and what does it all mean? […]

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