Service Management Heros – Stuart Rance

Stuart Rance is an IT service management consultant, trainer and author with 40 years of experience. He was the receipient of the Paul Rappaport award for Outstanding Contribution to ITSM in 2013 and we’re thrilled that he has agreed to share some of his knowledge with us! Tell us about your background and career– how […]

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Choosing Your ITIL Training Provider – Important Update

On the 1st January 2014,  Axelos Ltd took over management of the ITIL qualification scheme, replacing APMG. One of the first actions that Axelos has taken, is to make changes to the ITIL Exams. Many will already be aware of the price increases that this has resulted in. However, Axelos have also implemented the ruling […]

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Organizational Structure and the Roles Within ISO/IEC 20000

Many people ask about the roles required by the ISO/IEC standards. It is stated strongly that the standard does not indicate an organizational structure, but more indicates the requirements of the the roles within the company. However, it requires at times to specification of the authorities and responsibilities without specifying the term role. Here are […]

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Understanding ITIL, and it’s Purpose

ITIL is a service management framework used by some of the top companies all over the world. It is now 25 years old, and still is at the top of its game when it comes to service management. Even in a world that now involves cloud and personal devices used at work, ITIL is needed […]

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ITIL Expert Certification by ITSM Zone

Spotlight on ITIL Expert Certification

WHAT IS ITIL? ITIL is the most widely adopted approach to IT service management in the world and has been adopted globally by thousands of organisations, professionals and consultants to help them deliver improvements to IT services. ITIL helps promote cost reductions in service delivery, enhancements in processes, improved measurement and reporting as well as […]

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8 Top Tips for Learning Online

More and more adult learners are taking advantage of the opportunity to learn online. Reduced costs, more flexibility, wide choice of courses and learning from the comfort of their own home makes online study an option that many are selecting. Students have full ownership of their online learning and take responsibility for their own work, […]

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Free Mobile Apps For On-The-Go ITIL Revision

Did you know, we have two mobile apps available to enhance your ITIL learning experience? Created to ensure familiarity with the terminology used in ITIL, these fun games can be accessed on the move from your mobile phone. Missing Words Game This app asks you to drag and drop the missing word into the blank […]

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