ITIL Practitioner Level

AXELOS have recently announced the introduction of a new level in the ITIL Scheme. The ITIL Practitioner level will be the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services. Addressing the demand from ITSM practitioners and …

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Organizational Structure and the Roles Within ISO/IEC 20000

Many people ask about the roles required by the ISO/IEC standards. It is stated strongly that the standard does not indicate an organizational structure, but more indicates the requirements of the the roles within the company. However, it requires at times to specification of the authorities and responsibilities without specifying the term role. Here are …

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8 Top Tips for Learning Online

More and more adult learners are taking advantage of the opportunity to learn online. Reduced costs, more flexibility, wide choice of courses and learning from the comfort of their own home makes online study an option that many are selecting. Students have full ownership of their online learning and take responsibility for their own work, …

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