The ITSM Crowd Episode 11 – all about organisational change management

The ITSM Crowd hangouts from ITSM Zone

In episode 11 of the ITSM Crowd, Claire Agutter was joined by organisational change management experts Simone Moore, Karen Ferris, Randy Steinberg, Suresh GP, David Backham and Andrea Kis.

It’s all about the people…

Every service management project involves some element of OCM, and getting the people and culture aspects right can be the difference between success and failure.  Watch the video and get some great tips based on years of experience.