2017 – a big year for service management!
Where did 2017 go?! In this blog, lead tutor Claire Agutter looks at some of the highlights in a whirlwind[...]
3 keys to successful change management
Change gets a bad rap was the conclusion we drew from a recent episode of the ITSM Crowd. An interesting[...]
IT in the Park: IT Service Management Into 2018, What Does The Future Hold?
Edinburgh, a historic city of great beauty and atmosphere was the venue for the much anticipated IT in the Park[...]
Where’s Claire? ITSM Zone on Tour 2017
It's conference season! Pack your bags....following the launch of the new VeriSM™ service management approach, our lead tutor Claire Agutter[...]
Are your skills future proof?
Here's a trend we observe with some of our e-learning customers.  They purchase a course with 90 day's access.  They[...]
Training Survey Results: Hot Topics for 2017
In December of 2016 we created a survey for IT Professionals with the aim of gathering information about the formal[...]
What’s the value of ITIL Expert?
It's already half way through October, so there are now just 18 days left to purchase our best ever ITIL[...]
Learn Like An Athlete This Summer: Here’s How
The Olympics in Rio is well under way and watching all those driven motivated individuals perform cannot help but stir[...]
Making Service Management a Profession – the PSMF Launch
London, May 2016, the itSMF UK Professional Service Management Framework Launch This week, I was one of the guests at[...]
Putting the Ops in DevOps
Following my recent presentation at Leeds DevOps, I was delighted to be invited to attend the next Sheffield DevOps meet[...]
The Service Desk and BRM
This week has seen some fantastic conferences taking place around the world, including the Service Desk Institute, the Helpdesk Institute[...]
The ITSM Crowd Episode 14 – Challenging the ITSM Orthodoxy
Where is IT service management headed?  In this episode, we cover trichromatic ITSM and the increasing need for autonomy. In[...]
The ITSM Crowd 13 – Transforming Training
Organisations need to offer their staff more than just 3 days a year in a classroom.  What does a modern[...]
Invest in Yourself!
Is now a good time to invest in yourself? There’s a popular meme floating around on social media; a little[...]
The ITSM Crowd Episode 12 – Getting Value from Multiple Frameworks
How do businesses know what IT service management frameworks and standards to use?  The ITSM Crowd discuss this difficult topic[...]
ITSM News – Direct to your Mailbox
Do you know ‘advertisement’ used to mean good advice? With time and misuse, words seem to change their meaning, often[...]
What’s going on in SIAM? Event Review
On 29 February 2016, the UK chapter of the IT Service Management Forum (itSMF) hosted a service integration and management[...]
Where’s Claire? ITSM Zone 2016 Events Calendar
Our lead tutor Claire Agutter is busy presenting at and attending conferences and meet-ups in the first half of 2016.[...]
Get a free sample of the BRM Institute 2015 salary survey!
In 2015, the Business Relationship Management Institute began to collect data for the world’s first global salary survey for Business[...]
The ITSM Crowd Episode 11 – all about organisational change management
In episode 11 of the ITSM Crowd, Claire Agutter was joined by organisational change management experts Simone Moore, Karen Ferris,[...]
The ITSM Crowd Episode 10 – What’s hot in Australia and New Zealand?
In episode 10 of the ITSM Crowd, Claire Agutter was joined by ITSM gurus from Australia and New Zealand.  All[...]
ITSM Zone and BRM Institute announce first BRM salary survey
ITSM Zone and the BRM Institute collaborate on world first annual BRM salary survey As businesses look for new ways[...]
Top 4 Reasons Project Managers are Stressed
The Project Manager is directly responsible for the outcome of tasks; making it a very high-pressure and often stressful role.[...]
The ITSM Crowd Episode 9 – 2015 Review
ITSM Zone's team mentor discuss what's been popular in 2015 and look ahead to 2016.
Recent Survey Finds 1 in 4 Project Managers are too Stressed
A recent survey by ITSM Training Zone found that 1 in 4 Project Managers are too stressed and frustrated to[...]
The ITSM Crowd Episode 8 – Day of The DevOps
Stuart, Suresh, Daniel and Claire talk about DevOps; where has it come from, who's using it and if is it really[...]
Big Results Earn Big Rewards
Will you join the 100 Club in December 2015? In December 2015, it pays to be smart. If you take[...]
AXELOS CPD Programme
JOIN THE AXELOS PROFESSIONAL DEVELOPMENT PROGRAMME AND SAVE £100* Do you want to gain a digital badge to link to[...]
The ITSM Crowd Episode 7 – the Queen of SIAM
Claire Agutter talks to Michelle Major-Goldsmith of Kinetic IT about her AXELOS white paper "the King of SIAM" - service[...]
Why not take the BRM Salary Survey?
We are pleased to announce the launch of the 1st Annual BRM Salary Survey by Business Relationship Management Institute (BRMI),[...]
The ITSM Crowd Episode 5 – Business Relationship Management Special
In the latest instalment of The ITSM Crowd Claire Agutter talks to Dr Aleksandr Zhuk from the Business Relationship Management[...]
The ITSM Crowd Episode 6 – Designing your IT Training Program
In the latest episode of the ITSM Crowd Claire Agutter speaks with experts Simone Moore, Damian Bowen, Suresh GP and Ryan[...]
ITSM Zone and the DevOps Institute launch DevOps e-learning
ITSM Zone is delighted to announce our new partnership with the DevOps Institute. ITSM Zone is the chosen partner of[...]
The ITSM Crowd Episode 4 – I Love BC
At ITSM Zone we’re hosting regular online get togethers with our fantastic team of mentors. Episode 4 of the ITSM[...]
Service Management Heroes – Nancy Van Elsacker
Tell us about your background and career– how did you start in service management?  Where are you today? I started[...]
How can you benefit from both PRINCE2 and PMP?
How can you benefit from both PRINCE2 and PMP? In the world of Project Management PRINCE2 and PMP are often[...]
Top Questions in ITIL Training Answered!
Have you ever been scratching your head over what an ATO is? Perhaps an EI? Confused over what types of[...]
What type of project manager are you?
Are you more of a Michael Scott, or the next Dwight Schrute? Are you a meticulous thinker, or more of[...]
The ITSM Crowd Espisode 1
At ITSM Zone we’re hosting regular online get togethers with our fantastic team of mentors. Episode 1 of the ITSM[...]
ITSM Zone chooses PEOPLECERT for the delivery of Global Best Practice exams
PEOPLECERT (www.peoplecert.org), a leader in the certification industry, has partnered with ITSM Zone (itsm.zone), a market leading online training organisation,[...]
Claire Named as an OBASHI Ambassador
  We love OBASHI here at ITSM Zone, so we were delighted when our MD was appointed as the OBASHI[...]
ITSM Zone Becomes AXELOS Strategic Partner
We are pleased to announce that we have become a Strategic Partner of AXELOS, the leader in best practice solutions[...]
Planning for Another Year… How to Plan to Train
Many organisations will have plans for the New Year; budgets will have been set, projects and targets will be in[...]
Online Exams – How do they work?
There are a lot of myths surrounding the security of taking an exam online. We’ve spoken to Loyalist Certification Services,[...]
Service Management Heros -Randy Steinberg
We’re really happy to be able to bring you an interview with  service management hero, Randy Steinberg. Randy is well-respected[...]
Managing Projects – with Ken Gonzales, Claire Agutter & Larry Cooper
Ken Gonzales hosts a Google Hangout with Claire Agutter of IT Training Zone and Larry Cooper of BSS Nexus. They[...]
What students say…
Below is a recent review left for our ITIL Foundation course, which made me think that it’s quite a while[...]