In episode 19 of the ITSM Crowd, we look at IT service management as a career. Barclay Rae, chief executive of itSMF UK was our special guest. He introduced the Professional Service Management Framework (PSMF), a new itSMF UK initiative to start a discussion about ITSM as a profession and to help individuals and companies understand more about the skills needed to succeed in ITSM. You can learn more in this PSMF presentation too.
Claire Agutter was also joined by Andie Kis, Michelle Major-Goldsmith and Randy Steinberg, who all shared their own experiences of developing as an ITSM professional.
Enjoy the episode, and subscribe to the ITSM Crowd channel to make sure you don’t miss our next discussion.