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ITSM Crowd 17: All About Agile Service Management

Episode 17 of the ITSM Crowd is all about Agile Service Management.  We had the honour of hosting Jayne Groll from the DevOps Institute, author of the Agile Service Management Guide, plus Ranger 4‘s Helen Beal and Daniel Breston and Suresh GP from Taub Solutions.

In our discussion we looked at where this new are of ITSM has developed from, how it’s being used to solve enterprise issues and how it fits with existing practices like ITIL.

If you’d like to learn more, you can view our Certified Agile Service Manager Course here, or contact us for a team quote.

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