Have an enquiry?

Great, we're here to help! Simply fill in our enquiry form and we'll be in touch.

Enquire Now

Love ITSM?

Join our e-newsletter and gain valuable insight in the world of ITSM.


Understanding ITIL, and it’s Purpose

ITIL is a service management framework used by some of the top companies all over the world. It is now 25 years old, and still is at the top of its game when it comes to service management. Even in a world that now involves cloud and personal devices used at work, ITIL is needed more than ever.

What is ITIL?

ITIL is a used for customer based service management. For companies looking for a system to manage risks, increasing user experiences, and allowing changes to happen in side the company, ITEL is the perfect system for everyone. ITIL stands for Information Technology Infrastructure Library. It is owned by AXELOS Ltd. Using ITIL, even though it is not specific to your organization, can help you integrate all of your strategies for information technology management.

Do large companies use ITIL?

Records show that some of the largest companies not just in the United States, but the world have used ITIL, to help them become a better company. Companies such as Microsoft, British Airways, Disney, Shell, IBM, NASA and the Department of Homeland Security, have used ITIL to address their IT service management. These are all either large companies or respected institutions that have grown and trust their security of IT to be taken care of by ITIL.

Can I become accredited in ITIL?

Yes, in fact there are a range of ITIL examinations that individuals can take to become accredited. Over 1.5 million people already taken these exams. These exams can be taken in many countries. Traditional training methods can be used – for example in the classroom, but all the courses are also available online. ITSM Zone provide all the courses at itsm.zone

Even though ITIL is now 25 years old, it is still preferred by many, many companies to manage their IT systems. The IT Infrastructure Library is needed, and used to help companies achieve success, and protect what has already been achieved.

Recent Posts

Leave a Comment