The All New ITIL Expert Program
You may have noticed that we've recently made some changes to the ITIL Expert Program. Previously, students were given the[...]
How do I implement ITIL? And is that even the right question?
How do I implement ITIL? A short while ago, I wrote a blog to answer a common question we get[...]
How to Create a World Class Service Desk
This post has been kindly provided to us by Nicklas Fredriksson.  Part of ITSM Zone’s team of virtual mentors, Nicklas[...]
Every ITIL Expert Certification Question Answered
Every question you ever wanted to ask about ITIL Expert certification - answered! A few weeks ago I wrote a[...]
Boost Your Career with Foundations for Professionals
ITSM Zone are proud to introduce Foundations for Professionals; a modular program designed to give IT professionals knowledge of a[...]
How to become an ITIL consultant
In recent blogs I’ve answered some common questions relating to ITIL Foundation certification and next steps in ITIL education. Another[...]
I passed my ITIL Foundation exam – what next?
Every month, thousands of people around the world successfully pass their ITIL Foundation exam. According to feedback from our training[...]
5 ways that being an ITIL expert will change your life
The start of a new year is a great time to think about training goals, and many of our customers[...]
Your ITIL Foundation Certification Questions Answered
Everything you ever wanted to know about ITIL Foundation Certification - answered! In my day to day work as an[...]
The Price of Poor Project Management
It is no longer a question whether project management is important. Recent numbers from a survey by Oracle state that[...]
Top Questions in ITIL Training Answered!
Have you ever been scratching your head over what an ATO is? Perhaps an EI? Confused over what types of[...]
Choosing an ITIL Training Provider
In recent years the ITIL training market has expanded considerably and become more complex. Choosing the right training provider and[...]
Why ITIL? Take a look at the capabilities and benefits of ITIL
ITIL has now been around for 25 years; that’s 25 years of work and refinement that makes ITIL the most[...]
ITIL Foundation Certification – Should I Purchase a Course?
The ITIL Foundation course gives an introduction to those who are new to ITIL and opens the pathway to higher[...]
Free ITIL Training from ITSM Zone
ITSM Zone have a free ITIL training course! Perfect for beginners, this short course gives quick introduction to ITIL and service[...]
Defining an ITSM Major Incident
In ITIL 2011 Service operation paragraph headed Major Incidents or MI, it says there is a separate procedure and[...]
ITIL Practitioner Level
AXELOS have recently announced the introduction of a new level in the ITIL Scheme. The ITIL Practitioner level will be[...]
Service Management Heros – Stuart Rance
Stuart Rance is an IT service management consultant, trainer and author with 40 years of experience. He was the receipient[...]
Choosing Your ITIL Training Provider – Important Update
On the 1st January 2014,  Axelos Ltd took over management of the ITIL qualification scheme, replacing APMG. One of the[...]
Understanding ITIL, and it’s Purpose
ITIL is a service management framework used by some of the top companies all over the world. It is now[...]
Spotlight on ITIL Expert Certification
WHAT IS ITIL? ITIL is the most widely adopted approach to IT service management in the world and has been[...]
8 Top Tips for Learning Online
More and more adult learners are taking advantage of the opportunity to learn online. Reduced costs, more flexibility, wide choice[...]
Free Mobile Apps For On-The-Go ITIL Revision
Did you know, we have two mobile apps available to enhance your ITIL learning experience? Created to ensure familiarity with[...]