IT in the Park: IT Service Management Into 2018, What Does The Future Hold?
Edinburgh, a historic city of great beauty and atmosphere was the venue for the much anticipated IT in the Park[...]
Do we really need to worry about ITSM maturity?
What is ITSM Maturity? Have you ever stopped to think about what IT service management (ITSM) maturity is and how[...]
Job Market Insight: Why ITSM Qualifications?
ITSM certifications and qualifications still have an impact on career and salary prospects and IT is still a growing industry.[...]
Crossing the UK’s digital skills gap
On June 23rd, the United Kingdom (UK) voted to leave the European Union (EU).  The impact of this on businesses[...]
ITSM Crowd 19 – Your ITSM Journey
What does a career in IT service management look like? In episode 19 of the ITSM Crowd, we look at[...]
Making Service Management a Profession – the PSMF Launch
London, May 2016, the itSMF UK Professional Service Management Framework Launch This week, I was one of the guests at[...]
How to Create a World Class Service Desk
This post has been kindly provided to us by Nicklas Fredriksson.  Part of ITSM Zone’s team of virtual mentors, Nicklas[...]
The ITSM Crowd Episode 14 – Challenging the ITSM Orthodoxy
Where is IT service management headed?  In this episode, we cover trichromatic ITSM and the increasing need for autonomy. In[...]
The ITSM Crowd 13 – Transforming Training
Organisations need to offer their staff more than just 3 days a year in a classroom.  What does a modern[...]
Boost Your Career with Foundations for Professionals
ITSM Zone are proud to introduce Foundations for Professionals; a modular program designed to give IT professionals knowledge of a[...]
IT Service Management Trends 2015 and 2016
In the final 2015 episode of the ITSM Crowd, Simone Moore, Randy Steinberg and Steve Morgan joined me to discuss[...]
V-Tech Hack
Could your reputation be at risk from a cyber attack? Brand trust is often a major reason behind purchasing decisions[...]
10 Reasons to Train Online
According to the latest Forbes research, corporations are investing 15% more in training compared to the past year, which is[...]
ITSM Zone at IT in the Park
Scotland’s digital future looks that bit brighter following the decision to stage an inaugural global IT Service Management (ITSM) and[...]
Pragmatic Application of Service Management
It would appear that we’re not the only ones to recognise that a more rounded approach to service management is[...]
Victory over New Zealand’s health infrastructure deal by IBM
IBM leads the way in the country of New Zealand as the most preferred provider for IT infrastructure on behalf[...]
NIST Help Drive Forward AXELOS Plans
AXELOS, the joint venture company created by the Cabinet Office, announced back in June that it planned to develop its[...]
2015 IT Service Management Hot Topics
As 2014 draws to a close, it’s time to think about what the 2015 hot topics will be in the[...]
Study Reveals Widening Gap of IT Risk Auditing
As ever in the technological world, the pace at which IT growth continues to rage on grows ever quicker. 2015[...]