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Crossing the UK’s digital skills gap

On June 23rd, the United Kingdom (UK) voted to leave the European Union (EU).  The impact of this on businesses inside and outside the UK will not be clear for many months, but in the short term UK businesses report a drop in confidence.

According to a survey carried out by Swiss bank Credit Suisse, the majority of UK businesses now expect to cut spending.  The referendum result is classed as the single most concerning issue for companies.

Does the UK have the skills it needs?

In a post-Brexit world, UK businesses and their staff will need to compete in a global economy without being sheltered by EU agreements.  Is the UK ready for this?  According to a report by the BBC, “12.6 million adults lack basic digital skills, while 5.8 million have never used the internet at all.”

A dangerous combination

Lack of investment by businesses and a lack of digital skills could be a dangerous combination for the UK in the coming years.

At ITSM Zone, we’ve seen how the IT landscape is changing rapidly.  If businesses aren’t investing in training and development for their staff, they risk being left behind.

Some of the main growth areas for our training clients include:

DevOps – training staff in DevOps thinking can help them to apply new ways of working within IT.  Businesses who are using DevOps report less down time, less rework and faster deployments.  Read our “What is DevOps?” article to learn more.

Business Relationship Management (BRM) – good business is based on good relationships.  An effective BRM capability helps IT and its customers get maximum value from IT services and work together in a positive way.  Read our “What is Business Relationship Management?” article to learn more.

Agile service management – in uncertain times, businesses will be reluctant to commit to large investments, such as an IT service management tool or major change in ways of working.  Applying agile thinking to ITSM can help organisations to make small, incremental improvements and learn from feedback as they progress.  Read our “What is Agile Service Management?” article to learn more.

A shift to online

When businesses need to maximise the return on every penny they spend, online training can make sense.  In recent years, here at ITSM Zone we’ve seen more and more UK companies choose online learning for their staff.   Costing less than half of the price of a classroom course, online training also allows geographically separated teams to train at the same time and reduces time out of the office.

Our group training discounts start at just 3 licenses – contact our group training team to learn more about how we can help.

A brighter future?

Whatever the results of the UK negotiations, UK workers will be part of an inter-connected global economy.  Addressing the UK digital skills gap will lay the foundations for a brighter future.  With a lack of digital skills predicted to cost the UK economy £63bn a year, investing in training and developing the workforce seems like a small price to pay.


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