Getting started with Agile
Have you heard ‘agile’ mentioned more often recently? We have! Many of the organizations we work with want to ‘be agile’,[...]
Agile your ITIL
At DevOps Days London this year I gave an Ignite presentation on 'Agile your ITIL'.  The Ignite format gives presenters[...]
TechUG Leeds – Process Hacking
On April 28, the Technology User Group held an event in Leeds.   TechUG gives local IT professionals a chance to[...]
Agile Service Management: The Expert View
What's important about Agile? ITSM Zone's Experts Share Their Views on Agile and IT service management In our most recent[...]
Introducing Agile Service Management
How do Agile principles relate to IT service management?  And what does it mean for today's IT organisation? As more[...]