Are DevOps and ITSM the same?

Why DevOps is like IT service management

Why is DevOps like IT service management?   Because neither of them are fundamentally about the technology…but as technology advances, so do our ways of managing it.  In this blog, we’ll explain more. There has been a lot of discussion, and argument, on how DevOps will be the downfall of IT service management (ITSM) and […]

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Job Market Insight: Why ITSM Qualifications?

ITSM certifications and qualifications still have an impact on career and salary prospects and IT is still a growing industry. Computerworld’s Salary Survey showed an average of 3,6% increase in IT specialists’ overall compensations for 2015 from the previous year, and the 2015 analysis by HR and recruitment experts Hays concur that senior-level technology professionals […]

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ITIL Expert Ultimate

What’s the value of ITIL Expert?

It’s already half way through October, so there are now just 18 days left to purchase our best ever ITIL Expert offer.  We know that any training takes an investment in money and perhaps more importantly time, so we asked our network of ITSM Zone mentors to tell us what ITIL Expert means to them. […]

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ITIL Expert Ultimate

ITIL Expert Ultimate – our best ever training offer

  Have you ever thought about joining the global elite group of ITIL experts?  Have you been put off by high costs or the idea of spending weeks out of the office, sat in a classroom? We’ve created our best ever ITIL Expert offer to help you; but it’s only available in October 2016. What […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 22 – Service Desk 2020

The ITSM Crowd is our regular chat with ITSM Zone mentors and industry experts, covering all sorts of topics and giving practical advice to practitioners.  In episode 22, we looked at how the role of the service desk is evolving and what the service desk of the future might look like. Thank you to Karen […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 21 – DevOps: What does it mean for me?

In episode 21 of the ITSM Crowd we were joined by James Gander from Gander Service Management, and Rob England, author of the popular IT Skeptic blog. Our topic was DevOps, but looking specifically from the ops perspective to see how roles and skillsets might change in a DevOps future. DevOps isn’t NoOps We looked […]

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Learn like an athlete with ITSM Zone this summer

Learn Like An Athlete This Summer: Here’s How

The Olympics in Rio is well under way and watching all those driven motivated individuals perform cannot help but stir up emotions of great pride and admiration in most people. This level of commitment in the traditional summer slow down can feel somewhat at odds with ourselves as we juggle diary commitments, holidays, warmer weather and a […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 20 – Building an Award Winning Service Desk

In episode 20 of the ITSM Crowd we were joined by David Wright from the Service Desk Institute and Damian Bowen from NTT Data.  David talked about the purpose of the Service Desk Institute and the benefits it offers to the service desk community, including conferences, training and the service desk certification scheme.  The certification […]

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