What’s the deal with DevOps?

Is Devops the silver bullet or just another acronym?  In this article, we take a look at the evidence to see if DevOps really works, and what it will mean for your organisation. The Statistics Firstly, let’s look at some recent DevOps stats (from Puppet Labs 2016 State of DevOps report). High performing organisations using […]

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Butterfly

Do we really need to worry about ITSM maturity?

What is ITSM Maturity? Have you ever stopped to think about what IT service management (ITSM) maturity is and how you assess it? A quick search of the phrase brings back a number of different opportunities to apply ITSM maturity assessment models to your organization, but what are you measuring and what does it all mean? […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 27 & 29 – 2016 Year in Review

2016 has been quite the year; in politics, cyber security, and of course IT service management.  In our last few episodes of the year, we had one final catch up with team mentor to discuss the best bits of 2016 and look ahead to 2017. Thank you First, a thank you.  It’s a pleasure to host […]

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Are DevOps and ITSM the same?

Why DevOps is like IT service management

Why is DevOps like IT service management?   Because neither of them are fundamentally about the technology…but as technology advances, so do our ways of managing it.  In this blog, we’ll explain more. There has been a lot of discussion, and argument, on how DevOps will be the downfall of IT service management (ITSM) and […]

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Job Market Insight: Why ITSM Qualifications?

ITSM certifications and qualifications still have an impact on career and salary prospects and IT is still a growing industry. Computerworld’s Salary Survey showed an average of 3,6% increase in IT specialists’ overall compensations for 2015 from the previous year, and the 2015 analysis by HR and recruitment experts Hays concur that senior-level technology professionals […]

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ITIL Expert Ultimate

What’s the value of ITIL Expert?

It’s already half way through October, so there are now just 18 days left to purchase our best ever ITIL Expert offer.  We know that any training takes an investment in money and perhaps more importantly time, so we asked our network of ITSM Zone mentors to tell us what ITIL Expert means to them. […]

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ITIL Expert Ultimate

ITIL Expert Ultimate – our best ever training offer

  Have you ever thought about joining the global elite group of ITIL experts?  Have you been put off by high costs or the idea of spending weeks out of the office, sat in a classroom? We’ve created our best ever ITIL Expert offer to help you; but it’s only available in October 2016. What […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 22 – Service Desk 2020

The ITSM Crowd is our regular chat with ITSM Zone mentors and industry experts, covering all sorts of topics and giving practical advice to practitioners.  In episode 22, we looked at how the role of the service desk is evolving and what the service desk of the future might look like. Thank you to Karen […]

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