The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 35 – ESM Part 2

In episode 35 of the ITSM Crowd, we discussed the emerging topic of enterprise service management (ESM).  This was part 2 of a discussion that started earlier in 2017, and followed on from the publication of the free Enterprise Service Management Essentials paper on the Scopism website.  We were joined by four of the paper’s authors […]

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SIAM Foundation Course Review

We were delighted to recently find that our SIAM Foundation course has been reviewed in the itSMF International online magazine. Michael Imhoff Nielsen agreed to “test drive” the new certification course during a service manager day in the Netherlands and had the following to say – “Overall impression of this e-learning is that it is […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 34 – the dark side of digital

In episode 34 of the ITSM Crowd, we talked about security – a hot topic for many organizations and one that’s frequently in the news. Our guest was security expert Gary Hibberd from Agenci, an international cyber security consultancy.  If you want to hear more about what Gary does, check out his twitter account for […]

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Getting started with Agile

Have you heard ‘agile’ mentioned more often recently? We have! Many of the organizations we work with want to ‘be agile’, and increase their ability to deliver high quality work at speed. The dictionary defines agile as ‘being able to move quickly and easily’. Organizational agility refers to the ability to react to changes and make […]

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Are your skills future proof?

Here’s a trend we observe with some of our e-learning customers.  They purchase a course with 90 day’s access.  They log in, and take a look at the materials.  Then, they do nothing for 89 days.  And on day 90, suddenly there is a lot to do before the license expires. In the wider industry, […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 33 – Enterprise Service Management

In episode 33 of the ITSM Crowd, we talked about enterprise service management (ESM).  This emerging term is being used in many different ways, from marketing for toolsets through to an approach to digital transformation. Our guests on the hangout were Daniel Breston, Simon Dorst, James Gander, Simone Moore, Karen Ferris, Stuart Rance and Suresh […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 32 – Two Speed Transition

In episode 32 of the ITSM Crowd we were joined by Jon Morley and Matt Hoey, who lead up the itSMF UK Service Transition Special Interest Group (SIG). The SIG started to look at the concept of ‘two speed transition’ in 2015.  The concept allows organisations to incorporate elements of agile thinking into their change […]

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The All New ITIL Expert Program

You may have noticed that we’ve recently made some changes to the ITIL Expert Program. Previously, students were given the option of Lifecycle Track study, Capability Track study, or a tailor made package with a mixture of courses from both tracks. We’ve now increased the number of courses included within the program, so that all […]

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Use metrics to shine a light

Use ITSM to Measure DevOps Success

In this blog, we look at how organizations with an existing ITSM reporting capability can use it to support the adoption of DevOps practices. The reality for many companies is that they will have an IT operations or IT service management (ITSM) organization in place at the same time as they embark upon new DevOps […]

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