ITSM Crowd 37 – Changing the Language of Change

In episode 37 of the ITSM Crowd, we continued our recent change management theme .  This episode looked at the language of change, and how organisations often talk about change as if it’s something negative.  Our panel was: Steve Morgan from Syniad IT Karen Ferris from Macanta James Gander from Gander Service Management   We discussed […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 36 – Ch Ch Ch Changes

In episode 36 of the ITSM Crowd, we discussed the changes that are affecting change management.  In other words, how do our change management processes need to evolve in a DevOps world – or are they even necessary at all?  Have we automated our way beyond change management?  We had a brilliant panel of guests: Rob […]

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ITSM zone virtual mentors

Mentors Matter On The Path To Success

Did you know that as part of any ITSM training course you get a half hour session with a global ITSM expert of your choice absolutely free? Many of the most successful people in the world have talked openly about the benefit of using a mentor or coach, think Richard Branson, Condoleeza Rice, Steve Jobs, […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 35 – ESM Part 2

In episode 35 of the ITSM Crowd, we discussed the emerging topic of enterprise service management (ESM).  This was part 2 of a discussion that started earlier in 2017, and followed on from the publication of the free Enterprise Service Management Essentials paper on the Scopism website.  We were joined by four of the paper’s authors […]

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SIAM Foundation Course Review

We were delighted to recently find that our SIAM Foundation course has been reviewed in the itSMF International online magazine. Michael Imhoff Nielsen agreed to “test drive” the new certification course during a service manager day in the Netherlands and had the following to say – “Overall impression of this e-learning is that it is […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 34 – the dark side of digital

In episode 34 of the ITSM Crowd, we talked about security – a hot topic for many organizations and one that’s frequently in the news. Our guest was security expert Gary Hibberd from Agenci, an international cyber security consultancy.  If you want to hear more about what Gary does, check out his twitter account for […]

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Getting started with Agile

Have you heard ‘agile’ mentioned more often recently? We have! Many of the organizations we work with want to ‘be agile’, and increase their ability to deliver high quality work at speed. The dictionary defines agile as ‘being able to move quickly and easily’. Organizational agility refers to the ability to react to changes and make […]

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Are your skills future proof?

Here’s a trend we observe with some of our e-learning customers.  They purchase a course with 90 day’s access.  They log in, and take a look at the materials.  Then, they do nothing for 89 days.  And on day 90, suddenly there is a lot to do before the license expires. In the wider industry, […]

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The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 33 – Enterprise Service Management

In episode 33 of the ITSM Crowd, we talked about enterprise service management (ESM).  This emerging term is being used in many different ways, from marketing for toolsets through to an approach to digital transformation. Our guests on the hangout were Daniel Breston, Simon Dorst, James Gander, Simone Moore, Karen Ferris, Stuart Rance and Suresh […]

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