Traditional ITSM methodologies add immense value – but they are simply not sufficient anymore to meet the demands, challenges and opportunities presented by the digital transformation. Almost all organizations are already using other frameworks or best practices next to ITSM. A new approach has been created to bring all of these things together; helping organizations to make sense of it all and combining these practices to add value.

VeriSM™ acknowledges the value of what has gone before, and provides you with an up-to-date approach to Service Management to make sure you are ready for the Digital Transformation.
VeriSM™ isn’t about blindly following best practice....it is about creating the model that best fits your organization and facilitating a tailored approach.

​VeriSM is -

  • A Value-driven approach, as it looks at Service Management from an end-to-end business perspective.
  • Evolving, as it is an up-to-date approach which will continue to evolve as new practices and technologies emerge.
  • Responsive, as it facilitates a tailored approach by helping you define the management mesh most suited to your organization.
  • integrated, as it helps you make sense of all of the different practices and understand how they can fit together to add value.

The VeriSM™ training & certification scheme is on three levels: VeriSM™ Foundation, the introductory level covering the terminology and basic concepts; VeriSM™ Professional, for those wanting to further their career and learn more about how to apply the approach in practice; and VeriSM™ Leader certification for very experienced service management professionals. The Foundation level is also split up into the Essentials, covering the basic model and service management principles, and the Plus, covering the progressive pactices. These can also be taken as separate certifications.

The VeriSM Foundation will be available to ITSM Zone students in January 2018; sign up now to receive your exclusive launch offer.