This course is for anyone who needs a general introduction to ITIL processes, concepts and terminology.
The material includes a detailed review of the service lifecycle, including the purpose and objectives of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
This course provides you with 2 credits towards the ITIL Expert qualification.
This course is fully accredited to meet the syllabus requirements and prepare you for the exam.
Enjoy the course!