SIAM is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM has evolved from the challenges associated with these more complex operating models.
SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties:
The SIAM methodology encompasses:
There are three layers in the SIAM ecosystem: