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What’s going on in SIAM? Event Review

On 29 February 2016, the UK chapter of the IT Service Management Forum (itSMF) hosted a service integration and management (SIAM) day in London. What is SIAM? SIAM is a management approach that lets customer organisations get maximum value from multiple service suppliers. For example, an organisation might have a network service provider, an application …

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Loyalty Discount Scheme

We’re always pleased when someone enjoys our training courses and we love to see our students returning to us as they identify a new certification that they want to achieve. We have decided that we’re going to reward our repeat customers with a massive 25% discount off any additional training courses – just use the …

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Journey to ITIL Expert

[vc_row][vc_column width=”2/3″][vc_column_text disable_pattern=”true” align=”left” margin_bottom=”0″]I recently had a conversation with a potential student, wanting to know the best way to study the ITIL courses, starting right at the beginning with a Foundation course and hopefully ending with a successful MALC result. Immediately, I began to explain the choices and differences between Lifecycle and Capability courses, …

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LeasePlan Information Services’ Service Support Department

[vc_row][vc_column width=”2/3″][mk_fancy_title tag_name=”h2″ style=”false” color=”#393836″ size=”25″ font_weight=”bold” font_style=”inhert” txt_transform=”uppercase” letter_spacing=”0″ margin_top=”0″ margin_bottom=”0″ font_family=”none” align=”left”]Introduction[/mk_fancy_title][vc_column_text disable_pattern=”true” align=”left” margin_bottom=”0″]As a global car fleet organization with around 6000 employees worldwide, LeasePlan is reliant on its Information Services to connect the different parts of its business. LeasePlan Information Services (LPIS), a Dublin-based business entity, employs 190+ people in support …

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Essex County Council

[vc_row][vc_column width=”2/3″][mk_fancy_title tag_name=”h2″ style=”false” color=”#393836″ size=”25″ font_weight=”bold” font_style=”inhert” txt_transform=”uppercase” letter_spacing=”0″ margin_top=”0″ margin_bottom=”0″ font_family=”none” align=”left”]Introduction[/mk_fancy_title][vc_column_text disable_pattern=”true” align=”left” margin_bottom=”0″]Essex County Council (ECC) is England’s second largest local authority and is the overarching local government body for Essex, an administrative area east of London. In collaboration with 12 district and borough councils, two unitary authorities, and about 300 …

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Map the service being provided in the CMDB to aid fault diagnosis and resolution.

[vc_row][vc_column width=”2/3″][mk_fancy_title tag_name=”h2″ style=”false” color=”#393836″ size=”25″ font_weight=”bold” font_style=”inhert” txt_transform=”uppercase” letter_spacing=”0″ margin_top=”0″ margin_bottom=”0″ font_family=”none” align=”left”]Background[/mk_fancy_title][vc_column_text disable_pattern=”true” align=”left” margin_bottom=”0″]As part of a major outsourcing and migration programme there was a requirement to provide a Service Management (SM) Solution.  The original solution was an in house support solution which had no service levels, multiple service management tools and …

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