Claire Agutter talks to Michelle Major-Goldsmith of Kinetic IT about her AXELOS white paper “the King of SIAM” – service integration and management. Be sure to check back regularly for more episodes of the ITSM Crowd.
In the latest instalment of The ITSM Crowd Claire Agutter talks to Dr Aleksandr Zhuk from the Business Relationship Management Institute. In this episode Claire and Dr Aleksandr discuss why Business Relationship Management is important to aligning IT services within the business.
In the latest episode of the ITSM Crowd Claire Agutter speaks with experts Simone Moore, Damian Bowen, Suresh GP and Ryan Ogilvie. The group discuss developing your training program, offering some handy hints and tips based on their vast experience.