The ITSM Crowd

The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 20 – Building an Award Winning Service Desk

In episode 20 of the ITSM Crowd we were joined by David Wright from the Service Desk Institute and Damian Bowen from NTT Data.  David talked about the purpose of the Service Desk Institute and the benefits it offers to the service desk community, including conferences, training and the service desk certification scheme.  The certification …

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The ITSM Crowd hangouts from ITSM Zone

The ITSM Crowd Episode 14 – Challenging the ITSM Orthodoxy

Where is IT service management headed?  In this episode, we cover trichromatic ITSM and the increasing need for autonomy. In episode 14 of the ITSM Crowd, Claire Agutter was joined by Peter Johnson from CXI. Peter is blending his IT experience with his background in psychology to look at what really makes a successful IT …

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The ITSM Crowd hangouts from ITSM Zone

The ITSM Crowd 13 – Transforming Training

Organisations need to offer their staff more than just 3 days a year in a classroom.  What does a modern IT capability program look like? In episode 13 of the ITSM Crowd, Claire Agutter is joined by Simon Dorst and Michelle Major-Goldsmith from Kinetic IT.  Michelle and Simon are pioneering a 70:20:10 approach to training …

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The ITSM Crowd hangouts from ITSM Zone

The ITSM Crowd Episode 12 – Getting Value from Multiple Frameworks

How do businesses know what IT service management frameworks and standards to use?  The ITSM Crowd discuss this difficult topic In episode 12 of the ITSM Crowd, Claire Agutter was joined by ITSM gurus from Europe and Australia.  All part of ITSM Zone’s team mentor, Michelle Major-Goldsmith, Stuart Rance, Simone Moore, Steve Morgan and Simon …

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The ITSM Crowd hangouts from ITSM Zone

The ITSM Crowd Episode 11 – all about organisational change management

In episode 11 of the ITSM Crowd, Claire Agutter was joined by organisational change management experts Simone Moore, Karen Ferris, Randy Steinberg, Suresh GP, David Backham and Andrea Kis. It’s all about the people… Every service management project involves some element of OCM, and getting the people and culture aspects right can be the difference …

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The ITSM Crowd hangouts from ITSM Zone

The ITSM Crowd Episode 10 – What’s hot in Australia and New Zealand?

In episode 10 of the ITSM Crowd, Claire Agutter was joined by ITSM gurus from Australia and New Zealand.  All part of ITSM Zone’s team mentor, James Gander, Karen Ferris, Aprill Allen, Michelle Major-Goldsmith and Simon Dorst have a wealth of experience. Highlights included the must see events for 2016, and what will be popular …

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