Category Archives for "The ITSM Crowd"

The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 34 – the dark side of digital

In episode 34 of the ITSM Crowd, we talked about security – a hot topic for many organizations and one that’s frequently in the news. Our guest was security expert Gary Hibberd from Agenci, an international cyber security consultancy.  If you want to hear more about what Gary does, check out his twitter account for […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 33 – Enterprise Service Management

In episode 33 of the ITSM Crowd, we talked about enterprise service management (ESM).  This emerging term is being used in many different ways, from marketing for toolsets through to an approach to digital transformation. Our guests on the hangout were Daniel Breston, Simon Dorst, James Gander, Simone Moore, Karen Ferris, Stuart Rance and Suresh […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 32 – Two Speed Transition

In episode 32 of the ITSM Crowd we were joined by Jon Morley and Matt Hoey, who lead up the itSMF UK Service Transition Special Interest Group (SIG). The SIG started to look at the concept of ‘two speed transition’ in 2015.  The concept allows organisations to incorporate elements of agile thinking into their change […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 31 – Who is SAM?

In episode 31 of the ITSM Crowd we discussed a topic we’ve not covered before – software asset management, or SAM.  This was a fascinating episode for me and I learned a lot – many companies ignore SAM at their peril and it was great to pick up on themes like risk and governance.  If […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 30 – the SIAM Sessions

In the latest episode of the ITSM Crowd we talked about the IT management hot topic for 2017 – service integration and management, or SIAM. Get ready for March SIAM has been developing as a management practice for many years, with companies like Atos, BAE, TCS and HPE all leading the way.  Recognising the growing […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 27 & 29 – 2016 Year in Review

2016 has been quite the year; in politics, cyber security, and of course IT service management.  In our last few episodes of the year, we had one final catch up with team mentor to discuss the best bits of 2016 and look ahead to 2017. Thank you First, a thank you.  It’s a pleasure to host […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 22 – Service Desk 2020

The ITSM Crowd is our regular chat with ITSM Zone mentors and industry experts, covering all sorts of topics and giving practical advice to practitioners.  In episode 22, we looked at how the role of the service desk is evolving and what the service desk of the future might look like. Thank you to Karen […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 21 – DevOps: What does it mean for me?

In episode 21 of the ITSM Crowd we were joined by James Gander from Gander Service Management, and Rob England, author of the popular IT Skeptic blog. Our topic was DevOps, but looking specifically from the ops perspective to see how roles and skillsets might change in a DevOps future. DevOps isn’t NoOps We looked […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 20 – Building an Award Winning Service Desk

In episode 20 of the ITSM Crowd we were joined by David Wright from the Service Desk Institute and Damian Bowen from NTT Data.  David talked about the purpose of the Service Desk Institute and the benefits it offers to the service desk community, including conferences, training and the service desk certification scheme.  The certification […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 17: All About Agile Service Management

Episode 17 of the ITSM Crowd is all about Agile Service Management.  We had the honour of hosting Jayne Groll from the DevOps Institute, author of the Agile Service Management Guide, plus Ranger 4‘s Helen Beal and Daniel Breston and Suresh GP from Taub Solutions. In our discussion we looked at where this new are […]

Continue reading
1 2 3