Category Archives for "The ITSM Crowd"

The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 37 – Changing the Language of Change

In episode 37 of the ITSM Crowd, we continued our recent change management theme .  This episode looked at the language of change, and how organisations often talk about change as if it’s something negative.  Our panel was: Steve Morgan from Syniad IT Karen Ferris from Macanta James Gander from Gander Service Management   We discussed […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 36 – Ch Ch Ch Changes

In episode 36 of the ITSM Crowd, we discussed the changes that are affecting change management.  In other words, how do our change management processes need to evolve in a DevOps world – or are they even necessary at all?  Have we automated our way beyond change management?  We had a brilliant panel of guests: Rob […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 35 – ESM Part 2

In episode 35 of the ITSM Crowd, we discussed the emerging topic of enterprise service management (ESM).  This was part 2 of a discussion that started earlier in 2017, and followed on from the publication of the free Enterprise Service Management Essentials paper on the Scopism website.  We were joined by four of the paper’s authors […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 34 – the dark side of digital

In episode 34 of the ITSM Crowd, we talked about security – a hot topic for many organizations and one that’s frequently in the news. Our guest was security expert Gary Hibberd from Agenci, an international cyber security consultancy.  If you want to hear more about what Gary does, check out his twitter account for […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 33 – Enterprise Service Management

In episode 33 of the ITSM Crowd, we talked about enterprise service management (ESM).  This emerging term is being used in many different ways, from marketing for toolsets through to an approach to digital transformation. Our guests on the hangout were Daniel Breston, Simon Dorst, James Gander, Simone Moore, Karen Ferris, Stuart Rance and Suresh […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 32 – Two Speed Transition

In episode 32 of the ITSM Crowd we were joined by Jon Morley and Matt Hoey, who lead up the itSMF UK Service Transition Special Interest Group (SIG). The SIG started to look at the concept of ‘two speed transition’ in 2015.  The concept allows organisations to incorporate elements of agile thinking into their change […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 31 – Who is SAM?

In episode 31 of the ITSM Crowd we discussed a topic we’ve not covered before – software asset management, or SAM.  This was a fascinating episode for me and I learned a lot – many companies ignore SAM at their peril and it was great to pick up on themes like risk and governance.  If […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 30 – the SIAM Sessions

In the latest episode of the ITSM Crowd we talked about the IT management hot topic for 2017 – service integration and management, or SIAM. Get ready for March SIAM has been developing as a management practice for many years, with companies like Atos, BAE, TCS and HPE all leading the way.  Recognising the growing […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 27 & 29 – 2016 Year in Review

2016 has been quite the year; in politics, cyber security, and of course IT service management.  In our last few episodes of the year, we had one final catch up with team mentor to discuss the best bits of 2016 and look ahead to 2017. Thank you First, a thank you.  It’s a pleasure to host […]

Continue reading
The ITSM Crowd hangouts from ITSM Zone

ITSM Crowd 22 – Service Desk 2020

The ITSM Crowd is our regular chat with ITSM Zone mentors and industry experts, covering all sorts of topics and giving practical advice to practitioners.  In episode 22, we looked at how the role of the service desk is evolving and what the service desk of the future might look like. Thank you to Karen […]

Continue reading
1 2 3