Category Archives for "OUR NEWS"

Are your skills future proof?

Here’s a trend we observe with some of our e-learning customers.  They purchase a course with 90 day’s access.  They log in, and take a look at the materials.  Then, they do nothing for 89 days.  And on day 90, suddenly there is a lot to do before the license expires. In the wider industry, […]

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Training Survey Results: Hot Topics for 2017

In December of 2016 we created a survey for IT Professionals with the aim of gathering information about the formal training that people have already taken and what their views on the future of IT Service Management training are. To ensure that we obtained direct, honest answers, we asked for no personal information, keeping the […]

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ITIL Expert Ultimate

What’s the value of ITIL Expert?

It’s already half way through October, so there are now just 18 days left to purchase our best ever ITIL Expert offer.  We know that any training takes an investment in money and perhaps more importantly time, so we asked our network of ITSM Zone mentors to tell us what ITIL Expert means to them. […]

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Learn like an athlete with ITSM Zone this summer

Learn Like An Athlete This Summer: Here’s How

The Olympics in Rio is well under way and watching all those driven motivated individuals perform cannot help but stir up emotions of great pride and admiration in most people. This level of commitment in the traditional summer slow down can feel somewhat at odds with ourselves as we juggle diary commitments, holidays, warmer weather and a […]

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Making Service Management a Profession – the PSMF Launch

London, May 2016, the itSMF UK Professional Service Management Framework Launch This week, I was one of the guests at the itSMF UK launch event for PSMF, the Professional Service Management Framework.  In this blog, I’ll explain the background to PSMF, how it works and what it means for anyone working in IT service management. […]

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Putting the Ops in DevOps

Following my recent presentation at Leeds DevOps, I was delighted to be invited to attend the next Sheffield DevOps meet up and share some thoughts on DevOps and ITIL with the attendees there. If you’d like to discuss DevOps and ITIL or have a view on how they work together, please let me know in […]

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The Service Desk and BRM

This week has seen some fantastic conferences taking place around the world, including the Service Desk Institute, the Helpdesk Institute and itSMF Norway. I’d like to thank the Service Desk Institute for inviting me to facilitate an interactive session on how the Service Desk and business relationship management fit together.  Working with a group of […]

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The ITSM Crowd hangouts from ITSM Zone

The ITSM Crowd 13 – Transforming Training

Organisations need to offer their staff more than just 3 days a year in a classroom.  What does a modern IT capability program look like? In episode 13 of the ITSM Crowd, Claire Agutter is joined by Simon Dorst and Michelle Major-Goldsmith from Kinetic IT.  Michelle and Simon are pioneering a 70:20:10 approach to training […]

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Invest in Yourself!

Is now a good time to invest in yourself? There’s a popular meme floating around on social media; a little joke about dressing for the job that you want and finding yourself in a disciplinary dressed as Batman. This made me think… we may find it easy to dress for the job that we want […]

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The ITSM Crowd hangouts from ITSM Zone

The ITSM Crowd Episode 14 – Challenging the ITSM Orthodoxy

Where is IT service management headed?  In this episode, we cover trichromatic ITSM and the increasing need for autonomy. In episode 14 of the ITSM Crowd, Claire Agutter was joined by Peter Johnson from CXI. Peter is blending his IT experience with his background in psychology to look at what really makes a successful IT […]

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