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Learn like an athlete with ITSM Zone this summer

Learn Like An Athlete This Summer: Here’s How

The Olympics in Rio is well under way and watching all those driven motivated individuals perform cannot help but stir up emotions of great pride and admiration in most people. This level of commitment in the traditional summer slow down can feel somewhat at odds with ourselves as we juggle diary commitments, holidays, warmer weather and a …

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Making Service Management a Profession – the PSMF Launch

London, May 2016, the itSMF UK Professional Service Management Framework Launch This week, I was one of the guests at the itSMF UK launch event for PSMF, the Professional Service Management Framework.  In this blog, I’ll explain the background to PSMF, how it works and what it means for anyone working in IT service management. …

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The ITSM Crowd hangouts from ITSM Zone

The ITSM Crowd Episode 14 – Challenging the ITSM Orthodoxy

Where is IT service management headed?  In this episode, we cover trichromatic ITSM and the increasing need for autonomy. In episode 14 of the ITSM Crowd, Claire Agutter was joined by Peter Johnson from CXI. Peter is blending his IT experience with his background in psychology to look at what really makes a successful IT …

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The ITSM Crowd hangouts from ITSM Zone

The ITSM Crowd 13 – Transforming Training

Organisations need to offer their staff more than just 3 days a year in a classroom.  What does a modern IT capability program look like? In episode 13 of the ITSM Crowd, Claire Agutter is joined by Simon Dorst and Michelle Major-Goldsmith from Kinetic IT.  Michelle and Simon are pioneering a 70:20:10 approach to training …

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