ISO

Boost Your Career with Foundations for Professionals

ITSM Zone are proud to introduce Foundations for Professionals; a modular program designed to give IT professionals knowledge of a broad range of tools and frameworks. IT and Service Management changes so quickly; there are traditional methods that have been around for years that used to work well and in some cases are still be …

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The Price of Poor Project Management

It is no longer a question whether project management is important. Recent numbers from a survey by Oracle state that 90% of respondents believe project management to be critical (47%) or somewhat important (43%) for the successful project delivery and the ability of the organisation to remain on the market. Only 2.5% of projects are …

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Organizational Structure and the Roles Within ISO/IEC 20000

Many people ask about the roles required by the ISO/IEC standards. It is stated strongly that the standard does not indicate an organizational structure, but more indicates the requirements of the the roles within the company. However, it requires at times to specification of the authorities and responsibilities without specifying the term role. Here are …

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